Claims Analyst - MSI
Foundation Risk PartnersSalary not specified
Full Time
Junior (1 to 2 years)
Field Claims Specialist II, Property (National Catastrophe) - Midwest/West ($5000 Sign-on Bonus) at Nationwide
Texas, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Prior insurance field/property claims handling or adjusting experience
- Proficiency with Xactimate
- Prior estimate writing experience
- Ability to handle claims of varying complexity from start to finish
- Prior experience working on site in a catastrophe environment
- Ability to carry a ladder and climb a roof
- Strong customer service competency
- Strong written and verbal communication skills
- Located in St. Louis, MO; Denver, CO; Colorado Springs, CO; Texas; Oregon; or Washington
- Extensive travel (up to 80%), often on short notice
- Ability to work in high-pressure, fast-paced environments for extended periods (e.g., 12 hours a day, up to 21 days in a row)
- Emotional resilience and composure in emotionally charged situations
Responsibilities
- Manage property claims in response to catastrophic events across the country
- Deploy to areas impacted by large-scale disasters (e.g., hurricanes, tornadoes, floods)
- Conduct on-site inspections and evaluate property damages
- Determine policy coverage and make timely, accurate decisions using tools like vendor estimates, independent adjusters, and self-written assessments
- Maintain full file ownership, including appropriate reserves
- Manage claim activity (e.g., supplements, requests for depreciation)
- Ensure compliance with internal standards and regulatory requirements
- Provide proactive communication with external customers throughout each stage of the claim
- Engage in direct, emotionally charged conversations with customers, explaining coverage decisions and delivering difficult news with empathy
- Collaborate with internal teams (e.g., Special Investigations, Subrogation) to identify fraud or recovery opportunities
- Stay current on industry repair practices, regional pricing trends, and legal developments
- Work independently in disaster zones, managing a high volume of claims and adapting to evolving priorities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is there a sign-on bonus for this position?
Yes, there is a $5000 sign-on bonus for this Field Claims Specialist II role.
What is the work arrangement and travel requirement for this role?
This is a field-based role requiring extensive travel up to 80%, often on short notice, with deployments to disaster areas and potential for working 12 hours a day up to 21 days in a row.
What key skills are needed for this Field Claims Specialist role?
Key skills include strong communication and emotional resilience for customer interactions, technical expertise in property damage assessment and claims handling, critical thinking for decision-making, and the ability to work independently under pressure.
What is the company culture like at Nationwide for this team?
Nationwide emphasizes putting customers at the center of everything, delivering extraordinary care, and fostering a passion for helping people protect what matters most while innovating processes.
What makes a strong candidate for this catastrophe claims role?
Ideal candidates have prior insurance field/property claims handling experience, thrive in high-pressure environments, possess emotional intelligence for customer interactions during crises, and can adapt quickly while working independently.
Nationwide
Provides insurance and financial services
About Nationwide
Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.
Columbus, OhioHeadquarters
1925Year Founded
$769.7MTotal Funding
N/ACompany Stage
Consulting, Financial ServicesIndustries
10,001+Employees