Field Claims Specialist II, Property - Augusta, GA ($2500 Sign-on Bonus) at Nationwide

Georgia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

3-5 years of insurance field/property claims handling or adjusting experience
Solid experience/proficiency with Xactimate
Solid experience writing own estimates and handling claims start to finish
Construction background/experience (Residential, Roofing, Remodeling, Water mitigation, etc.)
Strong customer service competency
Strong written & verbal communication skills
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12
Must reside in the territory: Augusta, GA to Savannah, GA (ideal near Augusta, GA)

Responsibilities

Handles all assigned claims promptly and effectively, with little to no direction and oversight
Makes decisions within delegated authority as outlined in company policies and procedures
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications (may require attending seminars and training sessions)
Maintains current knowledge of local industry repair procedures and local market pricing
Submits severe incident reports, reinsurance reports and other information to claims management as needed
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation
Initiates and conducts follow-ups through proficient use of claims and other related business systems
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claims service
May perform other responsibilities as assigned

Skills

Key technologies and capabilities for this role

XactimateClaims HandlingProperty AdjustingResidential ConstructionRoofingRemodelingWater MitigationCustomer ServiceVerbal CommunicationWritten Communication

Questions & Answers

Common questions about this position

Is there a sign-on bonus for this position?

Yes, a $2,500 sign-on bonus will be given to all external candidates hired into this role.

What is the work arrangement and location requirement for this role?

This is a work-from-home position with day travel to policy locations 3-4 days a week via company vehicle; the selected individual must reside in the territory from Augusta, GA to Savannah, GA, ideally near Augusta.

What skills and experience are required for this Field Claims Specialist role?

Candidates need 3-5 years of insurance field/property claims handling experience, solid proficiency with Xactimate, experience writing estimates and handling claims start to finish, construction background (residential, roofing, etc.), strong customer service, and communication skills, plus ability to conduct physical roof inspections.

What benefits are offered for this position?

Benefits include medical, dental, vision, 401k with company match, company-paid pension plan, paid time off, and more.

What makes a strong candidate for this Field Claims Specialist role?

A strong candidate has 3-5 years of property claims experience, Xactimate proficiency, construction knowledge, excellent customer service and communication skills, and the physical ability for roof inspections, plus lives near Augusta, GA.

Nationwide

Provides insurance and financial services

About Nationwide

Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.

Columbus, OhioHeadquarters

1925Year Founded

$769.7MTotal Funding

N/ACompany Stage

Consulting, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Competition from insurtech startups like Nexar may challenge Nationwide's market share.

AI-driven platforms like Planck could disrupt traditional insurance models.

Partnerships with AI firms may require significant tech investment and integration efforts.

Differentiation

Nationwide invests in tech-driven platforms like YellowBird and Betterview to enhance services.

Partnership with CLARA Analytics shows Nationwide's focus on AI for operational efficiency.

Collaboration with Funding Circle highlights Nationwide's support for small business growth.

Upsides

Nationwide's $56M loan to Whitestone REIT diversifies its investment portfolio.

Investments in AI and tech platforms could streamline operations and reduce costs.

Supporting small businesses may expand Nationwide's customer base and strengthen relationships.

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