Field Claims Specialist I-$2500 Sign on Bonus at Nationwide

Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

1–5 years of property claims handling or adjusting experience, with increasing complexity and autonomy based on level
Proficiency with Xactimate and experience writing estimates independently from start to finish
Background in residential construction, roofing, remodeling, or water mitigation strongly preferred
Demonstrated ability to deliver exceptional customer service in challenging situations
Strong written and verbal communication skills, with the ability to explain complex information clearly and empathetically
Reside in one of the following areas: Salt Lake City, Utah; Fresno, California; Las Vegas, Nevada; Santa Fe, New Mexico; Missoula, Montana; Midland, Texas; Casper, Wyoming; Spencer, Iowa; Little Rock, Arkansas; Savannah, Georgia; Greenville, South Carolina; Columbia, South Carolina; Gainesville, Florida
Undergraduate degree or equivalent experience
State licensing where required
Successful completion of required/applicable claims certification training/classes
One to three years of related property claims handling experience (typical)
Experience in a customer service environment including flexible work schedules and extended hours preferred

Responsibilities

Handles all assigned claims promptly and effectively, with moderate direction and oversight; makes decisions within delegated authority as outlined in company policies and procedures
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines
Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy; adheres to file conferencing notification and authority procedures
Maintains and develops current knowledge of assigned insurance lines, court decisions impacting claims, current guidelines, and policy changes (may require attending seminars or training)
Maintains current knowledge of local industry repair procedures and local market pricing
Submits severe incident reports, reinsurance reports, and other information to claims management as needed
Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities; assists or prepares files for suit, trial, or subrogation
Initiates and conducts follow-ups through proficient use of claims systems and related business systems
Delivers outstanding customer service experience to all internal, external, current, and prospective Nationwide customers; adheres to high standards of professional conduct
May perform other responsibilities as assigned

Skills

Key technologies and capabilities for this role

Xactimateclaims adjustingproperty claims handlingresidential constructionroofingremodelingwater mitigationcustomer serviceverbal communicationwritten communication

Questions & Answers

Common questions about this position

Is there a sign-on bonus for this position?

Yes, there is a $2500 sign-on bonus for the Field Claims Specialist I role.

Where must candidates reside to be eligible for this role?

Candidates must reside in one of the following areas: Salt Lake City, Utah; Fresno, California; Las Vegas, Nevada; Santa Fe, New Mexico; Missoula, Montana; Midland, Texas; Casper Wyoming; Spencer, Iowa; Little Rock, Arkansas; Savannah, Georgia; Greenville, South Carolina; Columbia, South Carolina; or Gainesville, Florida.

What skills and experience are required for this position?

The role requires 1–5 years of property claims handling or adjusting experience, proficiency with Xactimate and independent estimate writing, background in residential construction, roofing, remodeling, or water mitigation preferred, plus strong communication skills and customer service ability.

What is the company culture like at Nationwide?

Nationwide emphasizes putting customers at the center of everything, delivering extraordinary care, innovating to simplify processes, and building lasting relationships while thriving on providing the best service.

What makes a strong candidate for this Field Claims Specialist role?

Strong candidates have 1–5 years of property claims experience, proficiency in Xactimate, construction background, and demonstrated skills in customer service and clear communication, with confidence, curiosity, and a drive to learn and help people.

Nationwide

Provides insurance and financial services

About Nationwide

Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.

Columbus, OhioHeadquarters

1925Year Founded

$769.7MTotal Funding

N/ACompany Stage

Consulting, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Competition from insurtech startups like Nexar may challenge Nationwide's market share.

AI-driven platforms like Planck could disrupt traditional insurance models.

Partnerships with AI firms may require significant tech investment and integration efforts.

Differentiation

Nationwide invests in tech-driven platforms like YellowBird and Betterview to enhance services.

Partnership with CLARA Analytics shows Nationwide's focus on AI for operational efficiency.

Collaboration with Funding Circle highlights Nationwide's support for small business growth.

Upsides

Nationwide's $56M loan to Whitestone REIT diversifies its investment portfolio.

Investments in AI and tech platforms could streamline operations and reduce costs.

Supporting small businesses may expand Nationwide's customer base and strengthen relationships.

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