Senior SIU Desk Investigator (Remote, Contract)
AssuredSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience (preferred but not required)
- Knowledge of Xactimate software (preferred but not required)
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Ability to organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, and understanding personal/business finance documents)
- Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with company underwriting guidelines
- Ability to work in the U.S. without current or future sponsorship
Responsibilities
- Handle insurance claims in the field under general supervision through the life-cycle, including investigation, evaluation, and claim resolution
- Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
- Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
- Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
- Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
- Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
- Ensure claims payments are issued in a timely and accurate manner
- Handle investigations by phone, mail, and on-site
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Field Claims Representative position?
This information is not specified in the job description.
Is this a remote position, and what is the work-from-home policy?
The role offers a merit-based work-from-home program based on job responsibilities, with initial in-person training followed by flexibility as defined by the leadership team.
What skills and experience are required for this role?
A Bachelor’s degree or equivalent experience with a minimum of 3 years handling multi-line property and casualty claims (emphasis on property claims) is required, along with strong communication skills, ability to resolve complex issues, organize data, handle multiple assignments, and deal with mathematical problems including geometry and finance.
What is the company culture like at Auto-Owners Insurance?
Auto-Owners provides a friendly work environment with a group of caring associates, structured training program, employee mentoring, and a focus on creating financial security for individuals and businesses.
What makes a strong candidate for this Field Claims Representative role?
Strong candidates will have a Bachelor’s degree or equivalent, at least 3 years of multi-line property and casualty claims experience (especially property claims), field claims handling experience, knowledge of Xactimate, excellent communication skills, and a valid driver’s license.
Auto-Owners Insurance
About Auto-Owners Insurance
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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