Field Claims Representative at Auto-Owners Insurance

Northville, Michigan, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Reside in the city of Brighton, Howell, Milford or Novi
  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
  • Ability to work in the U.S. without current or future sponsorship

Responsibilities

  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying insurance policies, endorsements and forms
  • Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail and on-site investigations
  • Provide service to agents, insureds, and others to ensure claims resolve accurately and timely

Skills

Key technologies and capabilities for this role

XactimateClaims InvestigationProperty ClaimsCasualty ClaimsPolicy CoverageLoss EvaluationLegal LiabilityArbitrationMediationOn-site Investigation

Questions & Answers

Common questions about this position

What benefits does Auto-Owners Insurance offer?

Auto-Owners offers a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.

Is this a remote position or does it require fieldwork?

This is a field claims role requiring on-site investigations in an assigned territory, with candidates encouraged to reside in Brighton, Howell, Milford, or Novi.

What skills and experience are required for the Field Claims Representative role?

A Bachelor’s degree or equivalent experience, minimum 3 years handling multi-line property and casualty claims with emphasis on property claims, above average communication skills, ability to resolve complex issues, organize data, handle multiple assignments, and deal with mathematical problems are required.

What is the company culture like at Auto-Owners Insurance?

Auto-Owners provides a friendly work environment, structured training program, employee mentoring, and rewarding work alongside great people focused on creating financial security.

What makes a strong candidate for this Field Claims Representative position?

Strong candidates have a Bachelor’s degree or equivalent, at least 3 years of multi-line property and casualty claims experience emphasizing property claims, field handling experience, knowledge of Xactimate, excellent communication skills, and a valid driver’s license.

Auto-Owners Insurance

About Auto-Owners Insurance

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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