Field Claims Representative at Auto-Owners Insurance

Lima, Ohio, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry and financial areas
  • Valid driver’s license and a driving record consistent with company underwriting guidelines

Responsibilities

  • Investigate and assemble facts related to claims
  • Determine policy coverage
  • Evaluate the amount of loss
  • Analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory, with an emphasis on property claims
  • Become familiar with insurance coverage through studying policies, endorsements, and forms
  • Work toward the resolution of claims, including attending arbitrations, mediations, depositions, or trials as needed
  • Ensure timely and accurate claim payments
  • Handle investigations via phone, mail, and on-site visits
  • Drive an automobile as required for on-site investigations

Skills

Key technologies and capabilities for this role

Claims InvestigationProperty ClaimsCasualty ClaimsCoverage AnalysisLoss EvaluationLegal LiabilityArbitrationMediationCommunicationData OrganizationMultitasking

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

The position is remote with a merit-based work-from-home program offering flexibility as defined by the leadership team, following initial in-person training.

What benefits are offered for this role?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

What are the key skills required for this position?

Required skills include above average communication skills (written and verbal), ability to resolve complex issues, organize and interpret data, handle multiple assignments, deal with diverse individuals, and accurately handle mathematical problems including geometry and financial areas.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What experience and qualifications make a strong candidate for this role?

A Bachelor’s degree or equivalent experience, minimum 3 years handling multi-line property and casualty claims with emphasis on property claims, valid driver’s license, and field claims experience or Xactimate knowledge are preferred.

Auto-Owners Insurance

About Auto-Owners Insurance

N/AHeadquarters
N/AYear Founded
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