Field Claims Representative at Auto-Owners Insurance

Montgomery, Alabama, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience handling property and casualty claims
Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
Field claims handling experience is preferred but not required
Knowledge of Xactimate software is preferred but not required
Above average communication skills (written and verbal)
Ability to resolve complex issues
Ability to organize and interpret data
Ability to handle multiple assignments
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Valid driver’s license and ability to drive an automobile consistent with the Company’s underwriting guidelines

Responsibilities

Investigate and assemble facts related to insurance claims
Determine policy coverage
Evaluate the amount of loss
Analyze legal liability
Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
Ensure that claims payments are issued in a timely and accurate manner
Handle investigations by phone, mail, and on-site investigations
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely

Skills

Key technologies and capabilities for this role

XactimateClaims InvestigationProperty ClaimsCasualty ClaimsLoss EvaluationPolicy CoverageLegal Liability AnalysisInsurance PoliciesCommunication SkillsData OrganizationMultitaskingMathematical Analysis

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

Is this a remote position or does it require field work?

This is a field position requiring work in an assigned territory, including on-site investigations.

What are the key requirements for this role?

Candidates need a Bachelor’s degree or equivalent experience, at least 3 years handling multi-line property and casualty claims with emphasis on property claims, above average communication skills, ability to resolve complex issues, organize data, handle multiple assignments, and a valid driver’s license.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What makes a strong candidate for the Field Claims Representative role?

Strong candidates will have field claims handling experience and knowledge of Xactimate software, in addition to meeting the minimum requirements.