バイリンガルカスタマーサポートエージェント 日本語 英語

Position Overview

• Location Type: Remote
• Job Type: Contract
• Salary: Not specified
• Description: Keywords Studios Japan is seeking a Japanese Customer Support Agent to handle inquiries from players of popular games. This role involves responding to emails and chat inquiries, escalating complex issues, creating documentation, and providing support in both Japanese and English. The company offers a flat and diverse work environment with a focus on work-life balance.

Requirements

• Must-Have:
  • Native-level Japanese and conversational-level English skills (TOEIC 600 score recommended).
  • Basic PC skills (MS Office, Google Workspace, email correspondence).
• Nice-to-Have:
  • Experience in customer support.
  • Experience in the gaming or BPO industry.

Responsibilities

• Respond to player inquiries via email and chat.
• Review logs and data to understand player issues.
• Escalate complex issues to supervisors or clients.
• Create and update documentation, including reports and internal manuals.
• Assist with translation of inquiries and documentation.
• Participate in internal communication (primarily in English).
• Contribute to company events and team activities.

Application Instructions

• Selection Process:
  1. Document Screening
  2. English Language Test (Google Sheets format)
  3. Online Interview
  4. Offer (Subject to change)
• Technical Requirements for Test: PC, internet connection, and a Gmail address.
• Application Note: Please enter your name in English (alphabetical) when filling out the application form.
• Privacy: By submitting your information, you agree to the company's Applicant Privacy Notice, available at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Company Information

• Company: Keywords Studios Japan (a subsidiary of Keywords Studios, based in Ireland)
• Industry: Game Development and Services Provider
• Mission: To be a best-in-class partner to clients by providing a wide range of services including game development, art asset creation, audio production, QA testing, translation, marketing, and player engagement.
• Culture: Flat organizational structure, diverse and inclusive environment, work-life balance focus.
• Benefits:
  • Contract Employment
  • Social Insurance Coverage
  • Overtime Pay
  • Commuting Allowance (up to 300,000 yen per month, based on commuting days)
  • Remote Work Allowance (according to company policy)
  • Annual Health Checkup
  • Influenza Vaccination Support
  • Employee Assistance Program
  • Employee Stock Ownership Plan
  • Language Programs (Japanese/English lessons, certification support)
  • Internal Events (offline events like picnics, BBQs, and year-end parties)
• Working Hours: Shift-based, 5 days a week, 8 hours per day.
• Department: Player Support
• Published: 2025-01-09
• Remote: Yes
• Language: English
• Location: Asia Pacific, Japan, Tokyo
• Area of Work: Engage
• Employment Type: Full Time
• Working Pattern: Remote