Expert Systems Engineer(Citrix Virtualization) at Altera Digital Health

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

7 years of experience as Citrix Virtualization engineer/administration, including assessments, planning, implementation, and upgrades/migrations in large environments with over 2000 users (preferably in healthcare)
One of the following Citrix certifications preferred (not required): Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V), Citrix Certified Expert - Virtualization (CCE-V), Citrix Certified Professional - Networking (CCP-N)
Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS), Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies
Team player with proven communication, organizational, and strong interpersonal skills
Self-motivated, with keen attention to detail and excellent judgment skills
Excellent writing and communication skills
Ability to prioritize and drive to results with a high emphasis on quality
Detailed understanding of architectural dependencies of Citrix technologies
Ability to identify and instill industry best practices
Ability to translate complex technical information into understandable business language
Experience in Microsoft Azure Cloud
Experience with ITSM tools such as ServiceNow
Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required

Responsibilities

Implement and support enterprise-level Citrix environments
Install, configure, and maintain Citrix servers and ADCs and related systems
Identify opportunities to standardize, enhance, and automate existing processes
Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
Serve as third level escalation for Citrix support and troubleshooting
Engage in technical problem solving across multiple technologies
Perform other duties and special projects as assigned
Participate in on-call 24X7 support
Coach and mentor junior team members and provide leadership
Complete root cause analysis and problem management and share with team members to improve team processes
Conduct knowledge transfer with other team members to improve overall team education level
Take ownership of assigned task(s) and provide project updates

Skills

Key technologies and capabilities for this role

Citrix CVADCitrix NetScalerCitrix ADCStoreFrontCitrix PVSCitrix MCSCitrix CloudCitrix AzureMicrosoft Azure

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote role working rotating shifts.

What experience is required for this role?

The role requires 7 years of experience as a Citrix Virtualization engineer/administrator, including assessments, planning, implementation, and upgrades/migrations in large environments with over 2000 users, preferably in healthcare. Key skills include configuring and managing Citrix technologies such as CVAD (2203 or later), NetScaler/ADC, StoreFront, PVS, MCS, Citrix Cloud, Citrix in Azure, plus experience with Microsoft Azure Cloud and ITSM tools like ServiceNow.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team environment look like?

The role emphasizes team synergy through coaching and mentoring junior team members, knowledge transfer, root cause analysis sharing, and taking ownership of tasks with project updates. It requires strong interpersonal skills, being a team player, and contributing to improved team processes.

What makes a strong candidate for this role?

A strong candidate has 7+ years of Citrix Virtualization experience in large environments, Citrix certifications (preferred), expertise in Citrix technologies and Azure, excellent communication skills to translate technical info into business language, and a self-motivated team player who instills best practices and mentors others.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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