Engineer - Customer Identity and Access Management (CIAM) at Sysco

Sri Lanka

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Foodservice, TechnologyIndustries

Requirements

A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience
An advanced degree or IAM-related certifications
2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta
Experience in customizations, scripts development, and API development
A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms
3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD
3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)
Okta Certified Professional or Developer
Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations

Responsibilities

Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications
Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications
Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations
Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks
Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions
Providing 24X7 On-Call support for CIAM services
Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery
Developing custom scripts, customizations and APIs to support business needs

Skills

Key technologies and capabilities for this role

CIAMOktaSSOMFAAzure EntraIdentity GovernanceIAM

Questions & Answers

Common questions about this position

What experience level is required for this CIAM Engineer role?

The role requires a minimum of 2 to 4+ years of experience in IAM technologies including Okta, Azure Entra, and Identity Governance tools.

Is this a remote or hybrid position, and what are the work hours?

This is a hybrid remote and office-based role in Sri Lanka with primary shift from 7:30 PM-3:30 AM SLST (9:00 AM-5:00 PM CDT), flexibility, and most work performed Monday through Friday virtually.

What are the key responsibilities for this position?

Key responsibilities include configuring and managing Okta SSO, MFA, and integrations, designing CIAM solutions, troubleshooting issues, developing documentation, serving as technical SME, providing 24x7 on-call support, and managing integration projects.

What is the team culture like for this role?

You'll be part of a high-performing, security-driven team that values innovation, delivery excellence, and continuous learning.

What skills make a strong candidate for this CIAM Engineer position?

Strong candidates have hands-on expertise in CIAM and IAM technologies like Okta SSO and MFA, cross-functional collaboration skills, strong communication abilities, and experience translating business requirements into identity solutions.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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