Engineer 3, Engineering Operations at Comcast

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

5-8 years of hands-on experience working as Incident & Problem Management
Familiarity with Site Reliability Engineering (SRE) principles
Exceptional written and oral communication skills, with ability to articulate complex emergent situations clearly to all levels of the organization
Hands-on experience in configuring alerts using platforms like Grafana, Prometheus, Kibana
Familiarity in technologies like IP Networking, Databases, Application architectures, Loadbalancers, API, Microservices, Web Services (SOAP XML), Python
Experience working in Public cloud environment (AWS, Azure) will be helpful
Ability to work in a fast-paced 24x7 technical operations environment
Compulsory adherence to Return to Office Policy
Must be able to work variable schedule(s) & days as necessary
Proven track record of technical leadership, creative thinking, problem solving, mentoring, and continuous learning
Subject matter expert in multiple areas
Attains all relevant industry standard technical certifications

Responsibilities

Effective Incident Manager during outages who has the respect of management and Engineer fix agents
Effective Bridge Management, Incident Communications and driving the incident towards Mitigation
Identify opportunities for improving the Observability Gaps and work with DevOps in Alert Configuration & Fine tuning, Alert Onboarding and suppress Alert noises
Act as a thought-leader, technical expert and first point of reference for leading practices in reliability engineering
Develops strong technical knowledge of the applications and services
Partners with Engineering and Deployment peers to drive rigorous root cause investigations and action items which improve system availability and resiliency
Collaborates with development teams to understand application changes and identify potential issues that may arise, create implementation and back-out plans, and oversee the implementation during the scheduled maintenance window
Analyzes data and metrics, identifies problem areas and provides actionable insight to management
Provides input to engineering and vendors on defects and required enhancements
Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero
Provide Incident, Problem and Change management support for a set of applications and Products supported by Comcast Cable Group (including OSS/BSS, Middleware, Customer CARE Applications/Tools, Tech applications/Tools, Internal Enterprise human resource, legal and Data Management Systems)
Work closely with peers within the Reliability Engineering group, as well as build excellent working relationships with partner organizations across the company

Skills

Key technologies and capabilities for this role

Incident ManagementProblem ManagementChange ManagementBridge ManagementIncident CommunicationsObservabilityOSS/BSSMiddlewareReliability EngineeringTechnical Leadership

Questions & Answers

Common questions about this position

What are the core responsibilities of this Incident Manager role?

Core responsibilities include effective incident and bridge management during outages, improving observability gaps with DevOps, acting as a thought-leader in reliability engineering, partnering on root cause investigations, collaborating with development teams on changes, analyzing metrics, and providing input on defects.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What qualities make an ideal candidate for this role?

The ideal candidate has a proven track record of technical leadership, creative thinking, problem solving, mentoring, continuous learning, and is a subject matter expert in multiple areas while helping build a team of experts.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, vision to revolutionize industries, leading the future in media and technology, innovation, and a fast pace driven by remarkable people creating cutting-edge products for millions of customers.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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