Emergency Medical Services (EMS) Controller - EST Working Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ISTA Personnel Solutions is partnering with a private medical transportation company specializing in behavioral health transport in the United States. We are seeking a fast-paced, detail-driven Emergency Medical Services (EMS) Controller to join our high-performance team. This role focuses on bidding for ambulance runs in real-time and coordinating with crews, similar to an air traffic control environment where efficiency and speed are critical.

Working Hours: Monday - Friday, EST hours. Work Environment: Remote role for South African Citizens only. Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory. Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Requirements

• Prior experience in EMS dispatch, operations coordination, or logistics is preferred.
• Exceptional speed, attention to detail, and ability to perform under pressure.
• Strong computer navigation skills, including MS Office and Outlook.
• Organized and resilient, able to remain calm and focused in a fast-moving, high-pressure environment.
• Precision, reaction time, and follow-through are more critical than communication skills.

Responsibilities

• Monitor and bid on live ambulance runs within 5 seconds to maximize awarded dispatches.
• Calculate Estimated Time of Arrival (ETA) and crew availability in real-time.
• Coordinate closely with EMS crews to ensure successful execution of each awarded run.
• Maintain meticulous records of bids and awarded calls.

Application Instructions

• If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Industry: Global BPO Call Center
• Partnering With: Private medical transportation company specializing in behavioral health transport in the United States.
• Department: SA - Operations
• Published: 2025-06-10
• Language: English