A1M Solutions

Emergency Medical Services (EMS) Controller - EST Working Hours (Remote)

South Africa

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical TransportationIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: Not specified

ISTA Personnel Solutions is partnering with a private medical transportation company specializing in behavioral health transport in the United States. We are seeking a fast-paced, detail-driven Emergency Medical Services (EMS) Controller to join our high-performance team. This role focuses on bidding for ambulance runs in real-time and coordinating with crews, similar to an air traffic control environment where efficiency and speed are critical.

Working Hours: Monday - Friday, EST hours. Work Environment: Remote role for South African Citizens only. Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory. Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Requirements

  • Prior experience in EMS dispatch, operations coordination, or logistics is preferred.
  • Exceptional speed, attention to detail, and ability to perform under pressure.
  • Strong computer navigation skills, including MS Office and Outlook.
  • Organized and resilient, able to remain calm and focused in a fast-moving, high-pressure environment.
  • Precision, reaction time, and follow-through are more critical than communication skills.

Responsibilities

  • Monitor and bid on live ambulance runs within 5 seconds to maximize awarded dispatches.
  • Calculate Estimated Time of Arrival (ETA) and crew availability in real-time.
  • Coordinate closely with EMS crews to ensure successful execution of each awarded run.
  • Maintain meticulous records of bids and awarded calls.

Application Instructions

  • If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

  • Company: ISTA Personnel Solutions South Africa
  • Industry: Global BPO Call Center
  • Partnering With: Private medical transportation company specializing in behavioral health transport in the United States.
  • Department: SA - Operations
  • Published: 2025-06-10
  • Language: English

Skills

EMS dispatch
operations coordination
logistics
computer navigation
MS Office
Outlook
attention to detail
reaction time
communication
record keeping

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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