dyrektor(-ka) oddziału at Santander

Wrocław, Lower Silesian Voivodeship, Poland

Santander Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
BankowośćIndustries

Requirements

  • Ability to manage a sales team based on collaboration, open communication, and partnership relations
  • Minimum two years of managerial experience gained in the banking industry, particularly in retail products
  • Good knowledge of the bank's product offerings and competitors
  • Enthusiastic approach to modern, digital banking
  • Knowledge of banking law
  • Effectively achieve business results with a priority on high-quality customer service
  • Organizational skills and high openness to changes
  • Skills in sales, negotiation, time management, and building customer relationships
  • Likes continuous development and inspires others to act

Responsibilities

  • Managing and organizing the work of the team of specialists in retail products
  • Ensuring the highest quality customer service and building relationships with them
  • Building an engaged and effective team
  • Ensuring compliance with assigned procedures and operational standards
  • Building a risk culture and responsibility for risk in the team
  • Developing employees in the team, including improving competencies and onboarding new hires
  • Educating employees on using new Digital technologies and promoting active use of new technologies in the bank's retail offerings
  • Managing the implementation of the team's business plans in all areas
  • Collaborating with other bank units to achieve strategic goals
  • Seeking sources for acquiring new customers through cooperation with other channels/internal units/external clients
  • Building the brand on the local market
  • Active participation in process improvements and proposing new solutions
  • Nice-to-have
  • Communicative English skills for contact with foreign clients and assisting in selecting appropriate banking products
  • Category B driving license

Skills

Key technologies and capabilities for this role

zarządzanie zespołemprodukty detaliczneprawo bankowesprzedażnegocjacjezarządzanie czasembudowanie relacji z klientemobsługa klientadigitalna bankowość

Questions & Answers

Common questions about this position

What employment contract can I expect for this branch director role?

The position offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the implementation period.

Is this job remote or office-based, and where is the location?

This is a stationary (on-site) position located at the 30th Branch in Wrocław, Ołtaszyńska 92d/7.

What are the key skills and experience required for this role?

Candidates need at least two years of managerial experience in banking, especially in retail products, team management skills based on collaboration and open communication, knowledge of banking products and law, sales and negotiation skills, and a focus on customer service and business results.

What is the company culture like at Santander?

Santander values relationships with people, diversity among employees, providing the best customer experience in finance as a tech-backed bank, and continuous development while inspiring others.

What makes a strong candidate for this branch director position?

Strong candidates have 2+ years of banking managerial experience in retail products, skills in team management through collaboration, deep knowledge of banking offers and law, sales/negotiations expertise, enthusiasm for digital banking, and a proven ability to achieve business results while prioritizing customer service.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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