Dynamics 365 Customer Engagement Functional Consultant - Operational at Long View Systems

Edmonton, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

3+ years of experience working with Dynamics 365 CE as a Functional Consultant or similar role
MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate (or equivalent certification)
Strong understanding of core Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing
Knowledge of basic X++ or SQL for troubleshooting
Proven experience in a managed services or support environment, with a focus on client relationship management
Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
Experience with Power Platform (Power Apps, Power Automate) and Dynamics 365 integrations (plus)

Responsibilities

Provide day-to-day functional support for Dynamics 365 CE users, including troubleshooting and resolving issues related to Sales, Service, Marketing, and other modules
Work with end-users to gather information, replicate issues, and test solutions
Work with clients to design and maintain custom entities, forms, workflows, and reports
Analyze client business processes and workflows, identifying areas for improvement within the Dynamics 365 CE environment
Lead small to medium-sized projects related to system upgrades, new module implementations, or process improvements within Dynamics 365 CE
Collaborate with technical consultants and developers to deliver high-quality solutions that meet client requirements
Ensure projects are completed on time and within scope, with clear communication to all stakeholders

Skills

Dynamics 365 CE

Sales

Customer Service

Field Service

Marketing

Project Service Automation

X++

SQL

Workflows

Custom Entities

Forms

Reports

MB-230

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

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