Dispute Resolutions Specialist at BrightAI

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTech, Sustainable EnergyIndustries

Requirements

Sound experience in customer relations, complaints handling, or dispute resolution within a regulated industry (financial services, energy, or insurance), ideally 2-3 years
Solid understanding of regulatory requirements (ASIC RG 271, AFCA processes, ASIC Act, Competition and Consumer Act, Privacy Act)
Proven ability to liaise effectively across business functions
Deep understanding of complaint handling frameworks and regulatory obligations (e.g., ASIC RG 271, AFCA)
Strong communication and stakeholder engagement skills combined with an analytical and problem-solving mindset
Experience with complaints systems and AI tools (e.g., auto-triage, sentiment analysis) and exposure to automation tools and data analytics in complaint management (highly desirable)
Ability to drive continuous improvement and cross-functional collaboration

Responsibilities

Manage complaints end-to-end, taking ownership from initial review to resolution, ensuring fair, efficient handling in line with regulatory obligations
Handle complex cases and resolve challenging complaints across credit products and third-party vendors, escalating high-risk matters and recommending solutions
Represent Brighte externally in dispute resolution forums such as AFCA, ensuring professionalism and compliance
Stay compliant and informed with regulatory changes, ensuring processes meet ASIC RG 271, AFCA standards, and industry best practices
Drive process improvements by identifying trends and root causes, then recommending and implementing changes for efficiency, customer experience, and consistency
Collaborate across teams (Legal, Risk, Compliance, Lending, Operations) to resolve complaints and address systemic issues
Provide insights and reporting by preparing regular reports on complaint trends, risks, and opportunities to support data-driven decisions and automation
Act as a mentor to Customer Relations Officers, sharing best practices, and step in as delegate for the Team Leader when required

Skills

Complaints Handling

Customer Advocacy

ASIC RG 271

AFCA Standards

Risk Management

Process Improvement

Coaching

Credit Products

Regulatory Compliance

Problem Solving

Customer Relations

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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