Dispatcher at Zūm

Sun Valley, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, EducationIndustries

Requirements

High School graduate or equivalent
Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
Basic clerical and math skills
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Excellent oral communication skills to respond and present professionally to callers and visitors
Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources

Responsibilities

Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
Communicate all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and direct them to perform special services when required
Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
Maintain high compliance to dispatch standard operating procedures
Handle customer concerns and requests for information in an expeditious and professional manner
Escalate unresolved issues to management as appropriate

Skills

Key technologies and capabilities for this role

Driver SchedulingVehicle AssignmentRoute MonitoringEmergency ResponseStakeholder CommunicationRecord KeepingRouting AssistanceMechanical Coordination

Questions & Answers

Common questions about this position

What qualifications are required for the Dispatcher role?

Candidates must be a high school graduate or equivalent, with excellent computer skills including Word, Excel, and Outlook, demonstrated ten-key and data entry skills, basic clerical and math skills, and excellent oral and written communication skills.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the salary for the Dispatcher position?

This information is not specified in the job description.

What are the key responsibilities of a Dispatcher at Zūm?

Responsibilities include directing and monitoring daily assignments, scheduling drivers and vehicles, communicating assignment details, responding to emergencies, maintaining records, and handling customer concerns professionally.

What skills make a strong candidate for this Dispatcher job?

Strong candidates will have prioritization, organization, coordination, and time management skills, along with computer literacy in word processing and spreadsheets, and excellent interpersonal skills to handle multiple tasks and communicate professionally.

Zūm

Tech-driven school transportation solutions

About Zūm

Zum provides a transportation solution specifically designed for school children, focusing on efficiency and environmental sustainability. The company operates a fleet that includes electric vehicles, aiming to reduce carbon emissions in school transportation. Zum's platform utilizes analytics to optimize operations, featuring an app that allows parents, drivers, and schools to track the location of buses and students in real-time. This enhances safety and provides transparency, while also saving time and costs for both schools and parents. Additionally, the platform offers tools for drivers and operators to manage fleets and staffing, ensuring optimized routes and individual student care. Zum differentiates itself from competitors through its commitment to safety, transparency, and sustainability, as well as its focus on cost and time savings. The company's goal is to create a reliable and eco-friendly transportation service that meets the needs of students, parents, and schools.

Redwood City, CaliforniaHeadquarters

2014Year Founded

$358.7MTotal Funding

GRANTCompany Stage

Data & Analytics, Automotive & TransportationIndustries

201-500Employees

Benefits

Competitive compensation, including cash and equity

Medical, dental and vision benefits, including paid membership to One Medical

Unlimited vacation policy

Free daily catered lunches + fully stocked kitchen at HQ

Risks

Driver shortages may impact service reliability despite hiring incentives.

Integration of Zum's platform for special education students may face operational challenges.

Reliance on electric vehicles poses risks if electricity supply is disrupted.

Differentiation

Zum uses advanced analytics to optimize school transportation operations.

The company offers a transparent app for tracking buses and students in real-time.

Zum's fleet includes electric vehicles, promoting sustainability and cost savings.

Upsides

Zum's partnership with Omaha Public Schools showcases its scalable technology platform.

Recognition by Fortune and CNBC boosts Zum's brand credibility and investor interest.

Electric buses with bidirectional charging offer new revenue streams through energy storage.

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