Director of Operations
Offchain LabsFull Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Bachelor’s degree required, an advanced degree preferred, or an equivalent combination of education and experience; 8+ years of progressive management experience with proven leadership in complex organizational settings; National Title and Escrow experience a plus, and experience with new construction is a plus; demonstrated ability to create and execute strategic plans and deliver measurable results; strong track record of operational excellence and process improvements; skilled communicator capable of engaging across all organizational levels; customer-focused problem solver who aligns solutions to client needs; proven ability to lead through complexity with responsible resource allocation and prioritization; broad knowledge of principles, practices, and procedures within the field and ability to apply them to complex projects; proficiency with tools, systems, and infrastructure supporting departmental operations; experience leading geographically distributed teams and implementing scalable solutions across multiple locations.
Provide strategic oversight across multiple areas of escrow and title operations and guide divisional goals; establish and implement departmental goals, objectives, and performance standards while applying policies and procedures in line with regulatory guidelines; partner with leaders to organize, prioritize, and execute operational initiatives; drive divisional performance through collaboration, process improvement, and best practices; lead recruitment, training, and professional development to build strong teams and maintain productivity and morale; ensure delivery of measurable results by executing objectives and key results (OKRs) with clear accountability.
Provides title insurance and real estate services
First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.