Director of Product Management, Shared Services at CDK Global

Portland, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, SaaS, SoftwareIndustries

Requirements

Bachelor’s degree in Computer Science, Business, Engineering or equivalent industry experience
10+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management
Experience in managing larger teams
Experience in Agile software/DevOps methodologies & working with globally distributed teams
Excellent critical thinking skills; ability to make decisions in dynamic environment
Excellent written & verbal communication skills; experience in presenting at senior level customers & internal stakeholders
Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally
Financial acumen to support the development of business cases/monetization options
Highly motivated ‘go-getter’ driven to achieve business results with the ability to remain positive

Responsibilities

Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK’s long-term goals and shared services priorities
Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
Establish clear decision frameworks, ensuring scalability and seamless integration across CDK’s ecosystem
Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
Set ambitious yet achievable Objectives and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
Represent CDK’s platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance

Skills

Key technologies and capabilities for this role

Product ManagementRoadmap DevelopmentIdentity ManagementData PlatformsPlatform AISaaSCustomer-Centric StrategyCross-Functional Leadership

Questions & Answers

Common questions about this position

Is this role remote or does it require being in the office?

This is an in-office role based in Portland, OR, offering the opportunity to work closely with the Portland-based product team where collaboration thrives.

What skills and expertise are required for this position?

The role requires deep insights into identity management, data platforms, and platform-level AI trends, along with experience developing visionary customer-centric roadmaps, owning full product lifecycles, and partnering with engineering and cross-functional leaders.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like for this team?

The Portland-based product team emphasizes collaboration where ideas move faster, with a focus on inspiring high-performing teams and shifting to a customer-centric strategy.

What makes a strong candidate for this Director of Product Management role?

Strong candidates are passionate about building transformative platforms, have experience leading customer-centric product strategies in identity management, data platforms, and AI, and excel at driving innovation, adoption, and measurable business impact.

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

Land your dream remote job 3x faster with AI

Try Jobo Free