Director of Engineering, Fleet Management Delivery Platform

Salary: $210K - $250K Location Type: Remote Employment Type: FullTime

Position Overview

Serve Robotics is seeking a Director of Engineering, Fleet Management Delivery Platform to oversee the development of a highly scalable and robust platform. This platform is responsible for matching delivery orders with robots and robot supervisors, monitoring the end-to-end delivery workflow from merchants to customers, and optimizing all aspects of our delivery logistics.

In this role, you will provide leadership and direction to a highly technical software engineering team while directly contributing time coding, designing, and reviewing code, designs, and specifications. You will collaborate closely with product and operations to prioritize work, hire and allocate tasks, and support your team in delivering features from concept to production. Your product goals will be to ensure our systems are performant and reliable, meeting the demands of nationwide expansion, and that your team contributes to ongoing innovation in our automated delivery logistics.

Who We Are

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future, designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians in Los Angeles while doing commercial deliveries. We are tech industry veterans in software, hardware, and design, pooling our skills to build the future we want to live in. We solve real-world problems leveraging robotics, machine learning, and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven, believing that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Responsibilities

Managing the Team

• Identify hiring needs and run the hiring process for your team.
• Champion the onboarding process for new team members.
• Act as the primary person responsible for their professional growth and success.

Technical Leadership

• Mentor a small team of Software Engineers.
• Establish best practices and lead by example through hands-on coding and code reviews.

Platform Ownership

• Own the Fleet Management Delivery Platform.
• Design, own, and ensure the platform meets SLAs and reliability targets.
• Evolve the platform to meet new business requirements.

Collaboration

• Partner with product managers, operations teams, and other stakeholders to align technical solutions with business objectives.
• Work with external partners and vendors as a main point of contact, representing both your team and the business.

Quality & Process Improvement

• Champion code quality, testing strategies, and continuous integration/deployment.
• Proactively seek opportunities to streamline workflows and enhance team productivity.

Future-Proofing

• Stay current with emerging technologies and industry best practices.
• Integrate relevant tools and techniques to keep our platforms cutting-edge.

Qualifications

• 8+ years of professional experience in software development, including leading small teams of Sr. and/or Staff Software Engineers.
• Proven experience in hiring, leadership, and team management with a hands-on approach.
• Experience growing and managing small, technically advanced engineering teams, delivering from early concepts to production.
• The ideal candidate is motivated by delivering on business-critical needs, supporting our delivery partners and internal delivery operations as we scale our robotic delivery fleet.