Director of Collections Strategy
ImprintSalary not specified
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Finance, BankingIndustries
Requirements
- Deep expertise in learning science, human-centered design, and crafting solutions that elevate business performance and learner engagement
- Track record of building and elevating a learning design function
- Ability to raise the bar on quality, upskill teams, and center the learner experience
- Strategic learning partner: Anticipates future learning needs, stays current with design trends and research, solves problems systemically, balances long-term vision with execution rigor, brings structure to ambiguity, and manages competing priorities
- Practitioner of learning science design: Skilled at translating design methodologies into effective learning strategies
- Product-minded: Applies iteration, experimentation, and feedback to improve solutions
- Collaborative partner: Cultivates strong relationships in a matrixed environment with senior leaders, business partners, and L&D peers; acts as a trusted advisor
- Storyteller: Communicates with clarity and influence to senior audiences
- Visionary leader: Defines strategic direction for global training design and delivery, articulates vision to senior leadership, and rallies teams
- Impact-driven strategist: Connects learning programs to business results; skilled at using data and evaluation models to prove value and ROI
- Experienced people manager: Proven track record leading and developing teams of instructional designers and creative specialists; passionate about coaching, mentoring, and fostering continuous improvement
Responsibilities
- Lead a team of people leaders, instructional designers, and creative specialists responsible for design, development, and continuous improvement of enterprise-wide learning experiences
- Establish the Learning Design center of excellence (COE) and ensure quality of learning design across the organization
- Set the vision and execute creation of impactful learning experiences across the company
- Elevate learning from a support function to a critical business driver
- Partner with senior leaders and other L&D teams to ensure learning programs are engaging and have measurable, data-backed impact on business outcomes
- Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models
- Ensure seamless integration and execution across business and learning initiatives
- Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation to achieve the broader strategy
- Design learning experiences and solutions that align with trends and business needs, leveraging principles of adult learning science, experiential learning, and human-centered design
- Project manage multiple initiatives, calibrating the team accordingly
Skills
Learning Design
Instructional Design
Human-Centered Design
Learning Science
Leadership
Coaching
Upskilling
Strategic Planning
Data-Driven Impact
Team Leadership
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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