Director, Communications at Mastercard

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Payments, FintechIndustries

Requirements

Extensive experience in Communications, preferably in multinational environments, financial services or technology
Fluency in English and Arabic

Responsibilities

Own the East Arabia communications strategy and narrative
Provide strategic counsel to the Division President and senior leadership on reputation management, executive positioning, and stakeholder engagement
Lead proactive, measurable external communications (earned, owned, shared) that position Mastercard as a trusted technology partner across East Arabia
Build and manage relationships with tier-1 media, influencers, and key opinion leaders
Design thought-leadership platforms and executive visibility programs aligned with enterprise priorities
Ensure consistent messaging across external channels, including press releases, interviews, op-eds, and social media
Lead crisis response protocols and spokesperson readiness in collaboration with Legal and Public Policy teams
Serve as the communications lead for risk mitigation and sensitive issues across the cluster
Drive employee engagement through compelling internal campaigns, leadership messaging, and town halls
Support executive communications for senior leaders, including speechwriting, internal updates, and strategic messaging
Manage the social media strategy for East Arabia, ensuring alignment with global and regional platforms
Amplify Mastercard’s voice through digital storytelling and executive social media presence
Lead communications planning and execution for strategic customer engagements and Mastercard-owned experiences
Ensure messaging consistency, speaker readiness, and flawless delivery across all touchpoints, including major industry forums
Orchestrate communications for flagship announcements and customer programs
Integrate CSR/ESG storytelling and community initiatives relevant to East Arabia markets
Uphold Mastercard’s Communications Policy and brand standards
Manage agencies and budgets; track KPIs including share of voice, sentiment, reputation score, and engagement metrics

Skills

Communications Strategy

Media Relations

Executive Visibility

Social Media

Digital Communications

Employee Engagement

Crisis Communications

CSR Communications

Event Communications

Reputation Management

Stakeholder Engagement

Mastercard

Facilitates secure digital payment transactions

About Mastercard

Mastercard operates in the payments industry, focusing on building an inclusive digital economy. The company connects individuals, financial institutions, governments, and businesses through secure data and networks. Mastercard facilitates transactions by charging fees to merchants and financial institutions for processing payments. It serves a wide range of clients across over 210 countries and territories, aiming to make transactions safe, simple, and accessible. The company leverages partnerships and technology to promote growth and sustainability. A key aspect of Mastercard's culture is its decency quotient (DQ), which guides its operations and interactions.

Harrison, New JerseyHeadquarters

2007Year Founded

$9MTotal Funding

M_AND_ACompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

New Parent Leave

Inclusive Family Building Benefit

Employee Family Resource Program

Bereavement Leave

Dependent Scholarship

Employee Assitance Fund

Business Resource Groups

Employee Recognition

Flexible Work

Tuition Assistance

Travel Assistance

Matching Charitable Gifts

Risks

Stablecoins challenge Mastercard's traditional model with lower fees and faster payments.

Biometrics adoption risks Mastercard losing market share if not integrated.

Debit card fee changes could impact Mastercard's revenue model significantly.

Differentiation

Mastercard leverages its global network to connect over 210 countries and territories.

The company focuses on secure, inclusive digital transactions for diverse clients.

Mastercard's decency quotient (DQ) drives its culture and operational strategies.

Upsides

Biometric technology adoption offers Mastercard new payment security and user experience opportunities.

Stablecoins' rise allows Mastercard to expand blockchain and cryptocurrency payment solutions.

Brick-and-mortar commerce resurgence boosts demand for Mastercard's innovative POS technologies.

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