Dev Escalation Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Networking, Cloud ComputingIndustries

Requirements

7 to 10 years of experience in technical support, escalation engineering, or software development
Solid understanding of networking concepts – TCP/IP, DNS, UDP, RDP, firewalls, load balancers, VPNs
Strong expertise in .NET (C#) or Golang – capable of reading and debugging code
Proven experience in troubleshooting and debugging production systems
Understanding and experience with cloud based systems and deployments
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly
Experience working in customer-facing roles with enterprise clients
Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX)

Responsibilities

Serve as the final escalation point for advanced technical issues from support and customer success teams
Diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks
Work on network and protocols heavy systems
Perform log analysis, code review, and root cause analysis to drive permanent solutions
Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements
Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction
Create technical documentation, knowledge base articles, and post-incident reports (RCAs)
Identify recurring issues and work proactively to prevent future escalations
Act as a technical mentor to support engineers and provide guidance during troubleshooting
Ensure clear and timely communication with internal stakeholders and customers during issue resolution

Skills

Key technologies and capabilities for this role

Cloud SolutionsPrototypingNetwork EngineeringTechnical EscalationTroubleshootingAruba NetworkingDeploymentMonitoringSupportIntelligent Edge

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

What experience level is required for this Dev Escalation Engineer role?

The position requires 7 to 10 years of experience in technical support, escalation engineering, or software development.

What technical skills are needed for this position?

Candidates need a solid understanding of .NET or Golang applications, systems, and networks, experience with network and protocols heavy systems, and skills in log analysis, code review, and root cause analysis.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Dev Escalation Engineer role?

A strong candidate will have 7 to 10 years of experience in technical support, escalation engineering, or software development, along with expertise in diagnosing complex issues in .NET or Golang, networks, log analysis, and collaborating with engineering teams.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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