Dental Treatment Coordinator (US Healthcare) - EST hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, Dental Services, BPOIndustries

Requirements

Previous experience in healthcare, dental, or customer care roles strongly preferred
Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
Excellent verbal communication and telephone etiquette
Strong organisational and multitasking abilities
High level of tech-savviness; comfortable working with multiple digital tools
Empathetic, caring, and patient personality with the ability to stay composed under pressure
Adaptability to new systems and processes – willingness to follow detailed instructions
Ability to work independently and take initiative in solving problems
Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection
Reliable power backup solution to manage load shedding and power outages
Availability to work USA EST hours (Mon-Fri 9am-6pm EST, equivalent to 15:00-24:00 SAST, subject to change) and South African public holidays

Responsibilities

Review dental procedure reports submitted by dentists
Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
Clearly communicate dental terminology and procedures, ensuring understanding and comfort
Maintain accurate records of communication, consents, and follow-ups
Coordinate effectively with internal dental teams to ensure timely treatment approvals
Handle a significant workload transitioning from a previous handler, with training and guidance provided
Use discretion, empathy, and professionalism during sensitive conversations
Think creatively and independently to resolve approval or communication issues
Provide exceptional customer care and build trust with all stakeholders

Skills

Key technologies and capabilities for this role

Dental TerminologyPatient CommunicationTelephone EtiquetteAdministrative SkillsRecord KeepingConsent ManagementHealthcare Coordination

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a fully remote working role.

What are the working hours for this role?

The role requires working USA hours, Monday to Friday from 9 am to 6 pm EST (15:00 to 24:00 South African time), subject to change based on daylight savings or operational needs. You will also need to work on all South African public holidays, compensated as per BCEA.

What skills and experience are required for this Dental Treatment Coordinator role?

Previous experience in healthcare, dental, or customer care roles is strongly preferred, along with solid understanding of medical and dental terminology, excellent verbal communication and telephone etiquette, strong organizational and multitasking abilities, and high tech-savviness.

What internet and power requirements are needed for this remote role?

A fixed fibre line with a minimum speed of 25 Mbps (upload & download) supporting a wired Ethernet connection is mandatory, and a reliable power backup solution is required to manage load shedding and power outages. Applicants without these cannot be considered.

What makes a strong candidate for this position?

Candidates with a medical or dental background, excellent telephone manner, strong administrative skills, empathy, professionalism, and the ability to manage complex cases independently stand out. Adaptability to new systems, tech-savviness, and problem-solving initiative are also key.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees