Data Scientist - LLM (Customer Service) at Binance

Taipei, Taiwan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, CryptocurrencyIndustries

Requirements

Candidates should possess a Master's degree or higher in Computer Science, Data Science, Statistics, Mathematics, Computational Linguistics, or a related field, along with a minimum of 3 years of relevant industry experience in AI/ML. They should have hands-on experience in machine learning, particularly with large language models (LLMs) and generative artificial intelligence, and proficiency in programming languages such as Python and Java, alongside experience with machine learning libraries like TensorFlow, PyTorch, Scikit-learn, SpaCy, and NLTK. Experience in the customer service field is required, and knowledge of the customer service scheduling process is necessary, with experience in related projects being preferred.

Responsibilities

The Data Scientist - LLM (Customer Service) will be responsible for researching and implementing algorithms for customer service scheduling optimization, developing and fine-tuning Large Language Models (LLMs) to derive actionable insights and enhance business decision-making processes, working as prompt engineers to refine prompt design for more accurate outputs, creating scalable and robust LLM/RAG frameworks tailored to customer service scheduling, and fostering innovation to maintain a competitive market edge.

Skills

Python

Java

TensorFlow

PyTorch

Scikit-learn

SpaCy

NLP

Machine Learning

Large Language Models

RAG

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees