Customer Support | Healthcare Account | Get a 21K Signing Bonus at A1M Solutions

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, OutsourcingIndustries

Requirements

At least 6 months BPO experience handling US Healthcare Insurance
Knowledge with ICD codes is a plus
Excellent verbal & written English skills
Amenable working onsite in Mandaluyong
Willing to work night shifts

Responsibilities

Check and confirm daily admissions to ensure proper documentation and workflow
Gather and enter patient intake information accurately, maintaining confidentiality and compliance with HIPAA regulations
Monitor and track incoming referrals from various sources to ensure timely follow-up and processing
Review and validate diagnosis codes (ICD codes) to ensure accuracy for billing and clinical documentation
Communicate regularly with the Intake Manager to address issues, updates, and support overall intake operations
Assist in coordinating tasks related to both pre-admission (e.g., insurance checks, documentation) and post-admission follow-up

Skills

Key technologies and capabilities for this role

Healthcare CSRPatient IntakeHIPAAICD CodesUS Healthcare InsuranceBPOEnglish Communication

Questions & Answers

Common questions about this position

What is the signing bonus for this position?

There is a 21K signing bonus available for this role.

Is this position remote or on-site?

This is an on-site position in Mandaluyong, with no remote work option.

What skills and experience are required for this role?

Candidates need at least 6 months BPO experience handling US Healthcare Insurance, knowledge with ICD codes is a plus, and excellent verbal & written English skills.

What is the company culture like at ISTA Solutions?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, and fosters an all-inclusive environment with strong culture and values-driven leadership.

What makes a strong candidate for this customer support role?

A strong candidate has at least 6 months BPO experience in US Healthcare Insurance, is willing to work onsite in Mandaluyong and night shifts, and possesses excellent English skills.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees