Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Employment Type: Full-Time Location Type: Remote
Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow.
Learn more at Chronosphere.io. Follow us on LinkedIn and X.
You will be a key contributor to our Customer Success team. You’ll address technical issues encountered by our customers. They will come to you first, and trust you to understand the urgency and get the situation resolved. You will work closely with the customer and build up a relationship with their team. You will work closely with the internal account team (CSA & SA), and when necessary you’ll involve the internal engineering and product teams.
Remote, but must be located in UK, Netherlands, or Denmark.
Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference are valued.
Cloud-native infrastructure and application monitoring
Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.