Customer Support Engineer - EMEA

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Observability, Software, BiotechnologyIndustries

Requirements

Candidates must have 5+ years of experience in an engineering or support role, preferably in SaaS, with experience in the monitoring, observability, or data pipeline space. Required technical skills include coding/SDLC, Linux, cloud providers (AWS, GCP, Azure), networking, and shell. Experience with Kubernetes and Terraform is essential, and Prometheus experience is a strong plus. Excellent written and verbal communication, strong analytical and problem-solving skills, and the ability to learn quickly are also necessary. A BS in computer science or a related field, or equivalent experience, is preferred, along with cloud certifications and familiarity with modern programming languages.

Responsibilities

The Customer Support Engineer will address technical issues for customers, working independently and collaboratively in an interrupt-driven environment. Responsibilities include resolving complex technical problems, documenting and presenting solutions, owning issues from start to finish, and finding reproducible examples from customer-provided information. The role involves categorizing issues, determining when to involve the engineering team, collaborating with engineering to fix problems and identify improvements, and confirming that fixes resolve the original concerns. Additionally, the engineer will contribute to documentation and knowledge base articles.

Skills

Customer Support

Technical Support

Problem Solving

Customer Relationship Management

Issue Resolution

Bug Tracking

Feature Requests

Containerization

Observability

Fluent Bit

Telemetry

Chronosphere

Cloud-native infrastructure and application monitoring

About Chronosphere

Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.

New York City, New YorkHeadquarters

2019Year Founded

$359.3MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive Salary

Stock Options

Medical, Dental, Vision

Flexible PTO

Training & Career Growth

Flexible Work Enviroment

Commuter Benefits

Free Lunches

Risks

Emerging startups like Marqo increase competition in the observability space.

Integrating Calyptia may pose operational challenges and affect service quality.

Reliance on partnerships like CrowdStrike could risk disruptions in service.

Differentiation

Chronosphere uniquely integrates security features with observability through its CrowdStrike partnership.

The acquisition of Calyptia enhances Chronosphere's data pipeline capabilities for large-scale observability.

Chronosphere's platform reduces on-call pages by up to 90%, improving team productivity.

Upsides

Growing demand for cloud-native solutions boosts Chronosphere's market potential.

AI-driven observability tools enhance Chronosphere's value proposition by predicting and preventing issues.

FinOps practices increase demand for cost-effective observability, aligning with Chronosphere's offerings.

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