Customer Success Associate at Remitly

Norwalk, Connecticut, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, ExhibitionsIndustries

Requirements

Have prior customer service experience
Demonstrate excellent organization and project management skills
Possess excellent verbal and written communication skills
Have experience with Microsoft Excel
Be able to travel 25% of the time

Responsibilities

Serve as the main point of contact for exhibitors, assisting them throughout the entire show journey with proactive communication, personalized guidance, and professional support
Oversee exhibitor fulfillment items, including collecting and coordinating graphics, assets, and other deliverables required for sponsorships, packages, and digital products
Monitor exhibitor progress and ensure all components—orders, forms, assets, and deadlines—are on track for a successful and seamless show experience
Guide exhibitors through the preshow process, including booth setup, order placement, completing tasks and more
Collaborate with internal teams (Sales, Marketing, Operations, etc.) to align timelines, fulfillment, and deliverables
Generate reports and insights that help event teams enhance customer engagement and satisfaction
Provide consistent updates and feedback to show management on exhibitor fulfillment progress and overall customer health
Work across multiple events in various industries simultaneously, maintaining accuracy, professionalism, and attention to detail
Support on-site event execution by assisting exhibitors, ensuring deliverables are fulfilled, and resolving last-minute issues efficiently

Skills

Customer Success

Exhibitor Management

Proactive Communication

Fulfillment Coordination

Asset Management

Cross-functional Collaboration

Reporting

Customer Engagement

Event Management

Sponsorship Fulfillment

Booth Setup

Order Management

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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