Collections Specialist
Republic ServicesSalary not specified
Customer Solutions Advocate (Specialty) at Fifth Third Bank
Cincinnati, Ohio, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening, and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
- Strong experience with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook
- Self-motivated, professional with strong organizational and problem-solving skills
Responsibilities
- Propose possible solutions and document Mid-Stage, Late Stage, and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments
- Provide solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems
- Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
- Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
- Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
- Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
- Employ conflict management skill set to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
- Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
- Mentor and train peers while functioning as a Customer Solution’s subject matter expert
- Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program
Skills
Skip Tracing
Conflict Management
Time Management
Multi-Tasking
Customer Service
Automated Dialing
Manual Dialing
Delinquency Resolution
Account Management
Collections
Fifth Third Bank
Provides banking, loans, and wealth management services
About Fifth Third Bank
Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.
Cincinnati, OhioHeadquarters
1858Year Founded
IPOCompany Stage
Social Impact, Financial ServicesIndustries
10,001+Employees
