Customer Success Manager, Bilingual (Spanish or Portuguese)
Keeper SecuritySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical DevicesIndustries
Requirements
- Fluent in English, Spanish, and Portuguese
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input)
- Ability to build relationships with patients that creates trust and engagement while providing real-time care instructions
- Basic to intermediate level of math skills required to assist customers with their vital statistics
- Available to work hybrid (2 days office)
- Available to work on-call outside of business hours as scheduled in department
Responsibilities
- Drive retention of new patients during onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to product education, patient assessments, additional factors such as diet, exercise and lifestyle, and goal setting, barrier identification and coaching
- Collaborate with members of other departments and representatives to fully address customer needs
- Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
- Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
- Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
- Measure success through monitoring patient retention, patient learning metrics, quality scores, and customer satisfaction ratings
- Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions
- Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the compensation for this Customer Service Representative role?
Medtronic offers a competitive salary and flexible benefits package.
Is this position remote or does it require office work?
The role is hybrid, requiring 2 days in the office.
What skills are required for this position?
Candidates must be fluent in English, Spanish, and Portuguese, computer literate with MS Office and CRM experience, able to multitask effectively, build patient relationships, and have basic to intermediate math skills.
What is the work environment like at Medtronic?
The role involves cooperating and coordinating with Medtronic team members to encourage a positive work environment, adapting to changing situations, and working various shifts including on-call outside business hours to meet customer needs.
What makes a strong candidate for this role?
Strong candidates are fluent in English, Spanish, and Portuguese, have experience with MS Office and CRM systems, can multitask effectively, build trusting patient relationships, and possess basic math skills for assisting with vital statistics.
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees