Customer Service Representative at Arrow Electronics

Gdansk, Pomeranian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ElectronicsIndustries

Requirements

English on min C1 level (both spoken and written), additional language is an asset (German preferred)
At least 1-2 years of Customer Service and Order Management or Customer Material Return and Claims handling experience
Good knowledge of MS Office, Excel is a plus
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player
Good daily work organization and prioritizing tasks

Responsibilities

Order to Invoice process
Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
Order Management
Managing and handling of all relevant backlog alerts
Managing and responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Assets and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
Driving efficiency
Supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load
Managing customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer

Skills

Customer Service

Order Management

Backlog Management

MS Office

Excel

Customer Communication

Invoice Processing

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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