Customer Service Representative at JMA Wireless

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Wireless Technology, 5GIndustries

Requirements

Bachelor degree or equivalent experience in international customer service and import/export shipment
Excellent listening skills and problem-solving skills relative to customer inquiries
A commitment to consistently exceed the customer's expectations
The ability to learn and understand quickly
The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
The ability to prioritize your workload, handle interruptions, and work on several different tasks simultaneously in a fast paced environment
The ability to maintain a positive attitude and work effectively and independently and within a team environment
High level of accommodation as demonstrated through urgency of execution
Proficiency in operating a PC with basic knowledge of Microsoft Excel, Word & Outlook
Extensive working ERP experience, SAP preferred
Clear understanding of Incoterms 2010
Experience in international customs clearance requirements and triangulation shipments
Languages: English (mandatory). Italian / French / German (an advantage)

Responsibilities

Help customers get the solutions they need be it materials and/or services
Expert in international custom clearance issues
Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
Interact extensively with internal and external customers to clarify their needs, set clear expectations
Provide quotes and product lead times
Take customer and intercompany orders and process in ERP system
Responding to customer enquiries through email
Provide post order service, including billing support and returns
Handling complex requests and product complaints
Processing credits for product defects or customer satisfaction
Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
Denied parties screening, preparing commercial invoices
General office management and filing

Skills

Key technologies and capabilities for this role

Customer ServiceInternational TradeCustoms ClearanceInvoicesCertificates of OriginLetters of CreditLogistics Coordination

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role requires working in the Dublin office on a 1-year fixed-term contract.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Customer Service Representative position?

Required skills include excellent listening and problem-solving skills relative to customer inquiries, experience in international customer service and import/export shipments, and the ability to learn quickly and be flexible.

What is the employment type and duration for this position?

The position is temporary with a 1-year fixed-term contract.

What makes a strong candidate for this Customer Service Representative role?

Strong candidates have a Bachelor’s degree or equivalent experience in international customer service and import/export, excellent listening and problem-solving skills, a commitment to exceeding customer expectations, and the ability to learn quickly and adapt flexibly.

JMA Wireless

Develops advanced wireless technology solutions

About JMA Wireless

JMA Wireless specializes in advanced wireless technology solutions, focusing on the design and delivery of 5G-ready antennas and connectors. These products enhance the speed, reliability, and security of mobile networks for both consumers and businesses. JMA Wireless serves a variety of clients, including mobile network operators and public institutions, who depend on their products to build and maintain high-performance networks. The company differentiates itself from competitors through its patented hardware and software solutions that are known for superior performance and stability, particularly in dense network environments. The goal of JMA Wireless is to support the next generation of mobile connectivity by providing essential components that enable faster and more reliable wireless communication.

Liverpool, United KingdomHeadquarters

2012Year Founded

$42.7MTotal Funding

GRANTCompany Stage

Hardware, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Discounts

Childcare Support

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Emerging 5G companies could threaten JMA Wireless's market share with innovative solutions.

Supply chain vulnerabilities in semiconductors may disrupt JMA's production schedules.

Reliance on federal funding exposes JMA to political and economic shifts affecting future funding.

Differentiation

JMA Wireless specializes in 5G-ready antennas and connectors for high-performance networks.

The company focuses on energy-efficient Open Radio Units, supported by federal funding.

JMA Wireless collaborates with MIT to develop ultra-reliable low-latency communication solutions.

Upsides

Federal funding supports JMA's expansion of 5G manufacturing capabilities in New York.

The partnership with MIT could open new market opportunities in mission-critical applications.

Increased demand for private 5G networks boosts JMA's innovation in secure communication solutions.

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