Customer Service Associate at Accenture

Navi Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, Trust and SafetyIndustries

Requirements

Any Graduation
1 to 3 years of experience
Bengali - Expert (excellent comprehension, communication, and skills)
Adaptable and flexible
Agility for quick learning
Written and verbal communication skills
Strong analytical skills
Ability to work well in a team (and individually)
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations in the relevant market and region
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience (plus)

Responsibilities

Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Analyze and review user profiles, audio, videos, and text-based content
Investigate, escalate and/or resolve issues reported by users or flagged by the system
Serve as an advocate for the use (incomplete in description)

Skills

Key technologies and capabilities for this role

Customer ServiceLanguage TranslationContent ModerationBengaliProfile AnalysisAudio ReviewVideo ReviewText AnalysisIssue InvestigationEscalation

Questions & Answers

Common questions about this position

What qualifications and experience are required for the Customer Service Associate role?

Any Graduation is required with 1 to 3 years of experience. Expert-level Bengali language ability is also needed.

What key skills are needed for this position?

Key skills include strong analytical skills, written and verbal communication, excellent Bengali comprehension and communication, strong coping and emotional resilience, attention to detail, and the ability to work well in a team.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

What is the work arrangement or location policy for this job?

This information is not specified in the job description.

What makes a strong candidate for this Customer Service Associate position?

A strong candidate is adaptable, quick to learn, has strong analytical and communication skills, works well in a team, demonstrates emotional resilience and stress management, excels in Bengali, remains objective without biases, and has strong attention to detail.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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