Customer Service Analyst at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Professional ServicesIndustries

Requirements

BCom/MCom or Bachelor/Master Degree in commerce/MBA/CA/CMA
3 to 5 years of experience
Portuguese - Proficient
Good Verbal Communication Skills
Good Written Communication
MS Office
Good understanding of record to report
Good Understanding of reconciliations
Knowledge of RTR tools
Analytical skill
Knowledge of current technologies in RTR domain
Understanding of RPAs Roles
Problem Solving attitude
Team working and co-ordination
Ready to work in night shifts/rotational shifts
Airline Background

Responsibilities

Analysis and solving of lower-complexity problems
Day to day interaction with peers within Accenture before updating supervisors
Limited exposure with clients and/or Accenture management
Follow moderate level instruction on daily work tasks and detailed instructions on new assignments
Make decisions that impact your own work and may impact the work of others
Work as an individual contributor as a part of a team, with a focused scope of work
Customer Identity Verification
Customer onboarding
Risk Screening
Records validation
Compliance Adherence

Skills

Language Translation

Portuguese

KYC

Customer Identity Verification

Customer Onboarding

Risk Screening

Records Validation

Compliance Adherence

Verbal Communication

Written Communication

MS Office

Problem Solving

Record to Report

Reconcilations

Team Coordination

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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