Customer Retention Representative

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CRM Software, Software as a ServiceIndustries

Requirements

Candidates should have at least 2 years of experience in customer retention within subscription-based business models, with a focus on handling a high volume of accounts. Proficiency in CRM tools like HubSpot or Salesforce is required, along with strong objection-handling, conversational selling, and multitasking abilities. Experience in SaaS, construction tech, or the roofing industry is a plus.

Responsibilities

The Customer Retention Representative will engage and re-engage high-volume PLG and sales-assisted customers at risk of churn by identifying pain points and delivering value propositions. They will transition at-risk customers to Account Managers, reach out to actively churning customers to create urgency, and analyze churn data to refine outreach strategies. This role also involves collaborating with Account Management, Implementation, and Support teams, and tracking retention playbooks for improved customer lifecycle management.

Skills

Churn Analysis

PLG

Customer Retention

Account Management

Customer Engagement

Seasonal Trend Analysis

Value Proposition

Outreach

CRM

Data Analysis

Cross-functional Collaboration

Product Demos

Communication

Problem-Solving

Roofr

Sales platform for roofing contractors

About Roofr

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes and streamline operations. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that enables roofers to share visually appealing proposals with clients easily. Roofr also includes a roofing calculator for lead generation and offers a variety of resources such as blogs and tutorials to support its users. Unlike competitors, Roofr focuses exclusively on the roofing industry, providing tailored solutions that save time and enhance professionalism. The company's goal is to simplify the sales process for roofers, making it faster and more efficient.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$42.6MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Medical, dental & vision insurance

Remote first with support for autonomous work

1 Friday off per month

Company wide paid shutdown between Christmas and New Years

Flexible and unlimited time off

12 annual holidays

Learning & development opportunities

Monthly co-working space reimbursement

Home office setup & reimbursement

2 retreats per year and great team building activities

Risks

Increased competition from platforms like HOVER and EagleView offering similar services.

Over-reliance on satellite imagery may lead to inaccuracies in cloudy regions.

Rapid expansion may challenge service quality and customer support.

Differentiation

Roofr uses satellite imagery for instant roofing estimates, enhancing speed and accuracy.

Roofr's platform offers professional proposals with client signature capture, streamlining approvals.

Roofr provides a comprehensive sales platform tailored specifically for roofing contractors.

Upsides

Roofr raised $23.5M in Series A+ funding, boosting growth and development.

Partnership with CertainTeed enhances Roofr's market reach and contractor support.

Integration with CompanyCam improves project management and digital sales solutions.

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