Technical Support Representative (French Speaking)
BigCommerceSalary not specified
Full Time
Entry Level & New Grad
€35,000 – €42,500Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Online MarketplaceIndustries
Requirements
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English and French, with an understanding of the French Market
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
Responsibilities
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Experience Agent role?
The salary range is €35K - €42.5K.
Is this position remote or does it require office work?
This is a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland.
What skills and experience are required for this role?
Required qualifications include 2+ years of support experience with email and/or chat, fluent English and French with French market understanding, ecommerce/marketplace operations knowledge, and experience with systems like Zendesk, Kustomer, or Intercom. Weekend availability is required, and a customer-first mentality with proactive problem-solving is essential.
What is the company culture like at Whatnot?
Whatnot values low ego, a growth mindset, leaning into action and high impact, with a customer-first attitude in a fast-paced environment where team members take on any role to build the company.
What makes a strong candidate for this Customer Experience Agent position?
Strong candidates have 2+ years of support experience, fluency in English and French, ecommerce knowledge, experience with customer systems, a customer-obsessed proactive mindset, weekend availability, and pluses like a Bachelor's degree, startup experience, or knowledge of collectibles.
WhatNot
Online marketplace for authentic collectibles
About WhatNot
Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.
Marina del Rey, CaliforniaHeadquarters
2019Year Founded
$728.7MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
501-1,000Employees