Customer Care Specialist (native French) - TheFork, a Tripadvisor Company at TripAdvisor

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Technology, TravelIndustries

Requirements

Native level of French and fluent in English. Additional languages are a plus
Open-minded with high communication skills
A genuine care for customer needs and a desire to provide unique and satisfactory experiences
Experience with CRM tools
Experienced in a customer support environment

Responsibilities

Answer incoming requests via phone, email, and chat
Assist customers with questions about the electronic reservation book, website, or app
Provide suitable answers and solutions based on customer needs

Skills

Key technologies and capabilities for this role

FrenchEnglishCRMCustomer SupportCommunication SkillsPhone SupportEmail SupportChat Support

Questions & Answers

Common questions about this position

What is the compensation for this Customer Care Specialist role?

The position offers a competitive fixed salary, bonus, and equity.

Is this role remote or onsite, and what's the location?

The role is onsite in Barcelona with 2 days of home office per week allowed.

What skills are required for this position?

Requirements include native level French and fluent English, high communication skills, customer focus, experience with CRM tools, and prior customer support experience.

What is the company culture like at TheFork?

TheFork fosters a flexible, multicultural, and positive environment with an international team from over 30 nationalities, highly inclusive working environment, and emphasis on work/life balance.

What benefits are offered in this role?

Benefits include permanent contract with flexibility, 2 days home office, lunch vouchers, lifestyle reimbursements, continuous learning programs, Calm app access, work/life balance program, fully covered health insurance, and life/disability insurance at no cost.

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters

1999Year Founded

$325MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Mental Health Support

401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.

The resignation of M. Gregory O'Hara may cause shifts in corporate governance.

Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.

The platform offers seamless links to booking tools for a comprehensive travel planning experience.

Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.

The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.

Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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