Cross Utilized Agent - Customer Service, Ground Operations at Allegiant Air

Fresno, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

NoVisa

AirlineIndustries

Requirements

Must be authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
High School Diploma/GED or equivalent
Minimum one (1) year Customer Service experience or equivalent in related training and/or experience (Airline industry preferred)
Must be at least 18 years of age
Possess a valid driver’s license
Ability to read, write, and speak English to receive/understand instructions, ensure safety, and interact with customers
Basic computer skills; Knowledge of general office equipment (preferred)
People oriented, highly motivated with a positive and friendly attitude (preferred)
Available to work varied hours including nights, weekends, holidays, and stay late for irregular operations (preferred)
Well groomed and adhere to dress code policy (preferred)
Ability to work efficiently under time constraints (preferred)
Available to attend required training (preferred)
Remain in trainee status until successful completion of all practical and written curriculum
Meet physical demands: stand, sit, talk, hear, see, reach, stoop, kneel, climb, use hands/fingers for tools/equipment; lift/push/pull/carry up to 20 lbs (office) or handle baggage of various weights; operate heavy motorized machinery; work in 24-hour shifts, confined areas, moderate noise, temperature/light fluctuations; regular attendance

Responsibilities

Provide customer service to all customers, including scheduled or charter services
Perform ground operations, aircraft cleaning, security, operations, and commissary duties as required
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
Marshal in planes and push back aircraft
Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate
Assist customers with special needs (e.g., boarding assistance)
Load and unload baggage and co-mail of various weights/dimensions to/from aircraft and airport baggage areas
Operate heavy motorized machinery/equipment (e.g., tugs, tractors, belt loaders, bag carts, push-back tractors, deicers)
Enforce safety/security measures and monitor safety-sensitive zones
Ensure FAA, Allegiant Air, and airport regulations are followed
Other duties as assigned

Skills

Customer Service

Ground Operations

Aircraft Cleaning

Baggage Handling

Boarding Procedures

Basic Computer Skills

Allegiant Air

Low-cost airline for leisure travel

About Allegiant Air

Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel affordable. In addition to flights, Allegiant provides travel-related products like hotel rooms, rental cars, and entertainment tickets, which can be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. The company focuses on providing value and convenience for leisure travelers, offering both individual flight tickets and bundled vacation packages that include various travel services.

Las Vegas, NevadaHeadquarters

1999Year Founded

$746MTotal Funding

IPOCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Purchase Plan

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Competition from other ultra-low-cost carriers like Avelo Airlines may impact market share.

Rapid route expansion may strain operational resources and affect service quality.

Reliance on seasonal routes could lead to inconsistent revenue streams during off-peak seasons.

Differentiation

Allegiant Air connects small cities to premier leisure destinations with low-cost fares.

The airline offers bundled travel packages, including hotels and rental cars, for convenience.

Allegiant's all-jet fleet ensures high efficiency and reliability in operations.

Upsides

Increased demand for domestic leisure travel boosts Allegiant's bookings by 15% in 2023.

The 'workcation' trend could increase demand for Allegiant's bundled travel packages.

Allegiant's route expansion in 2025 introduces 44 new nonstop connections.

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