Critical Safety Investigator I at Turo

Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Trust & Safety, TechnologyIndustries

Requirements

Bachelor's degree or equivalent professional experience
Minimum of 2 years of experience in a customer or risk management role and familiarity with crisis management
Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform
Excellent communication and interpersonal skills
Can quickly adapt to new technology and systems: experience with Kustomer, Sift, CRM systems, Google Docs, and MS Office preferred. Mac proficiency is a plus
Strong analytical and problem-solving skills with the ability to make independent decisions with limited information
Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Responsibilities

Promptly handle and resolve assigned safety-related incidents, ensuring that all critical safety issues are addressed efficiently, including coordinating with various internal teams like crisis communications, supporting customers, and maintaining thorough documentation
Assist with Investigations and Critical Safety group operational tasks, including collection and analysis of information, preparation of reports, and coordination with other departments
Play a key role in the investigative process from the outset, creating comprehensive investigative cases and ensuring that all relevant facts, leads, and potential sources of evidence are captured and appropriately assigned to relevant teams
Prepare summary reports for internal stakeholders and management
Contribute to developing processes and training programs to enhance critical safety response capabilities
Analyze incident trends and feedback to identify root causes and work with relevant teams to implement preventive measures to reduce the likelihood of future incidents

Skills

Key technologies and capabilities for this role

incident responseinvestigationsreport preparationdata analysisprocess improvementrisk managementcustomer supportcommunicationdocumentationcrisis coordination

Questions & Answers

Common questions about this position

What is the salary range for the Critical Safety Investigator I role?

The target base salary range in Phoenix is $50,000 - $62,000 annually. This role is also eligible for equity and benefits.

Is this position remote or does it require working in Phoenix?

This information is not specified in the job description.

What skills and experience are required for this role?

A Bachelor's degree or equivalent experience, minimum 2 years in customer or risk management with crisis familiarity, excellent communication and interpersonal skills, strong analytical and problem-solving skills, and ability to adapt to tools like Kustomer, Sift, CRM systems, Google Docs, and MS Office are required.

What is the team culture like for this position?

The role emphasizes a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and commitment to the mission.

What makes a strong candidate for this Critical Safety Investigator role?

Strong candidates have a Bachelor's degree or equivalent, 2+ years in customer/risk management with crisis experience, excellent communication, analytical skills, adaptability to tech tools, and a proactive team-oriented mindset with high integrity.

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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