Coordinator, Client Service, Strategic Research at Guidepoint

Athens, Attiki, Greece

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Professional ServicesIndustries

Requirements

College degree
1-3 years of previous work experience dealing in a high-call volume environment
Administrative and/or client service experience
Attention to detail and excellent follow-up skills
Excellent aptitude for developing systems of organization
Excellent time management skills and able to multitask
Effective organizational skills (e.g., using agendas, planning tools, etc.)
Persuasion and influencing skills
Clear and professional communication with managers
Ability to work as part of an international team and independently
Excellent sense of urgency and responsiveness
Fluency in English (any additional language is optional, but nice to have)

Responsibilities

Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
Coordinate with Advisors and Project Managers to confirm telephone consultations
Follow-up with Advisors to expedite scheduling projects
Follow multiple work streams to help Project Managers across APAC and US organize client requests and track progress on projects
Ongoing communication with experts to confirm availability
Managing follow-up questions and clarifications
Assist with ad-hoc requests
Overseeing all administration within your client service team
Booking client consultations
Tracking projects for the team

Skills

project management

customer service

attention to detail

follow-up skills

administrative coordination

expert qualification

scheduling

communication

questionnaire management

work stream tracking

Guidepoint

Connects businesses with specialized advisors

About Guidepoint

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively. The goal of Guidepoint is to be a trusted partner for businesses, helping them gain the intelligence needed to drive their decisions and growth.

New York City, New YorkHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

Risks

Increased competition from emerging expert networks offering similar services at lower costs.

Rapid expansion into new markets may strain resources and lead to inefficiencies.

Reliance on a large network of advisors poses risk of inconsistent quality and compliance issues.

Differentiation

Guidepoint offers a vast network of over 1.5 million experts globally.

The company provides tailored research solutions across more than 150 industries.

Guidepoint's compliance platform ensures secure and appropriate client-to-Advisor interactions.

Upsides

Growing demand for expert networks in niche industries like renewable energy and biotechnology.

Expansion of remote work increases demand for digital expert network services.

Rising importance of ESG criteria boosts demand for expert insights in these areas.

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