Staff Conversational Designer (Remote)
Rula$206,200 - $242,600/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 5+ years of experience in creating conversational design experiences
- Ability to combine vision with strong creative design execution
- Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought
- Experience designing for Generative or Agentive AI-powered experiences (prompt engineering/prompt chaining)
- Understanding of machine learning & natural language processing (NLP) fundamentals
- Excellent time management; flexible and adaptable team player; resourceful in delivering high-quality work
- Experience incorporating research into the design process
- Ability to work independently, be organized, self-motivated, and have attention to detail
- Excellent written, visual, and verbal communication skills
- Proficient in common design tools (e.g. Figma, VoiceFlow, ProtoPie, etc.)
- Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences
- Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
- Understanding and leveraging Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs
- Ability to communicate technical concepts to a non-technical audience (verbal and written)
- Ability to work effectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences
Responsibilities
- Design and develop AI-based conversational and multimodal experiences
- Advocate for usability and user-centered design principles
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes
- Deliver effective design documentation to communicate experience requirements
- Contribute to requirements gathering sessions and user stories
- Support usability testing and research efforts by creating prototypes, participating in clinic sessions, analyzing, brainstorming, ideating, etc
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction
- Support prototyping efforts based on user insight and technical explorations
- Visualize experiences using storyboards, customer journeys, user flows, low-fidelity wireframes, and voice prototypes to illustrate vision and influence impactful experiences in AIBalance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences
Skills
General Motors
Designs, manufactures, and sells vehicles
About General Motors
General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.
Detroit, MichiganHeadquarters
1908Year Founded
$486.7MTotal Funding
IPOCompany Stage
Automotive & Transportation, Financial ServicesIndustries
10,001+Employees