Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, Technology, Cloud ServicesIndustries
Requirements
- Senior Manager / Career Level 6 / 14 – 20 years of experience
- Extensive experience delivering large-scale business and technology transformation programs in customer-experience or contact centre domains—ideally across multiple industries
- Proven expertise in Amazon Connect, AWS cloud services and CCaaS architectures
- Strong experience engaging with C-level executives, articulating business value, and managing stakeholder relationships at senior levels
- Solid capability in solutioning, estimating and presenting large proposals; comfortable in pre-sales and executive-level discussions
- Excellent communication and presentation skills, including ability to influence, negotiate and resolve complex issues
- Strong delivery governance skills: program controls, financial oversight, risk management, conflict resolution
- Ability to lead and operate effectively in remote, virtual and global teams. Flexibility to travel as required for client engagements
- Manager / Career Level 7 / 10 – 15 years of experience
- Expertise in leading end-to-end design, development and implementation of cloud contact center solutions built on Amazon Connect and complementary AWS services
- Experience engaging with client senior business and IT stakeholders to lead solution workshops, define business cases for “journey to cloud”, execute vendor assessments, and articulate transformation roadmaps
- Capability to architect scalable, resilient, secure contact center environments integrating Amazon Connect with CRM, ITSM, workforce management, bot/AI platforms and other enterprise systems
- Skills in managing project delivery: leading teams in requirement-gathering, design/grooming sessions, working demos, stakeholder engagements, and ensuring successful go-live and value realization
- Ability to drive innovation through developing reusable assets, proofs-of-concept, and demos showcasing Amazon Connect capabilities including omnichannel and analytics
Responsibilities
- Senior Manager / Career Level 6
- Drive business development for the cloud contact centre transformation practice: lead proposals, solutioning, RFIs/RFPs and client pursuits across market units
- Build and execute go-to-market strategy: collaborate with market unit leads and industry practice heads to identify demand, map skill/scale requirements and align offerings to AWS partnership initiatives
- Lead major transformation programs: oversee teams delivering Amazon Connect-based architectures, omnichannel contact centre implementations, and global migrations from legacy systems
- Define transformation methodologies, operating models and best practice frameworks: develop strategy, target operating models, value realisation plans, and reusable assets
- Serve as thought-leader: create points-of-view, white-papers, industry research, and internal/external assets that reinforce Accenture’s leadership in cloud contact centre solutions
- Lead people development: mentor and build a global team of transformation practitioners, foster capability building and drive a culture of innovation and excellence
- Manager / Career Level 7
- Lead the end-to-end design, development and implementation of cloud contact center solutions, built on Amazon Connect and complementary AWS services
- Engage with client senior business and IT stakeholders to lead solution workshops, define business cases for “journey to cloud”, execute vendor assessments, and articulate transformation roadmaps
- Architect scalable, resilient, secure contact center environments integrating Amazon Connect with CRM, ITSM, workforce management, bot/AI platforms and other enterprise systems
- Manage project delivery: lead teams in requirement-gathering, design/grooming sessions, working demos, stakeholder engagements, and ensure successful go-live and value realization
- Drive innovation: develop reusable assets, proofs-of-concept, demos showcasing Amazon Connect capabilities including omnichannel, analytics
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience level is required for the Senior Manager position?
The role is at Career Level 6 for Senior Manager and requires 14–20 years of experience.
Is this a remote or on-site position?
This information is not specified in the job description.
What are the key skills needed for this role?
Key skills include extensive experience in large-scale business and technology transformation in customer-experience or contact centre domains, proven expertise in Amazon Connect and AWS cloud services, strong C-level engagement, solutioning for large proposals, and excellent communication and delivery governance skills.
What is the company culture like in the Song Practice?
The team fosters a culture of innovation and excellence, with emphasis on mentoring, building global teams, capability development, and close collaboration with clients to drive business change.
What makes a strong candidate for this position?
A strong candidate has proven expertise in Amazon Connect and AWS, experience leading large transformation programs and business development, and the ability to engage C-level executives while driving team development.
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees