German Speaking Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
NoVisa
Healthcare, PharmaceuticalIndustries
Requirements
- College certificate or equivalent experience
- Previous experience in a Call Center with technology support or clinical is a plus
- Knowledge of Pharma industry is a plus
- English - Professional proficiency
- Fluent in German - Mandatory
- Windows Operating System
- Microsoft Office
- Strong Communication Skills
- Customer service experience
- Problem solving skills
- Ability to think logically
- Ability to work under pressure
- Team player
- Ability to learn quickly
- Empathy
- Thorough
- Methodical
- Must have a resident visa or a permanent visa
Responsibilities
- Providing information and follow up to incoming calls and emails per project direction
- Administering informed consent verbally or online
- Following up with patients and or Healthcare Practitioners as per protocol
- Collecting and entering data in the study electronic data capture system (EDC) per protocol
- Recognizing and escalating any adverse events or side effects from medication according to protocol
- Resolving any data queries
- Maintaining investigator site file as necessary
- Facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals
- Support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or home-based?
Yes, the position is homebased/remote in Lisbon, Portugal.
What language skills are required for this role?
Professional proficiency in English and fluency in German are mandatory.
What technical skills are needed for this position?
Proficiency in Windows Operating System and Microsoft Office is required.
What key competencies are they looking for in candidates?
Mandatory competencies include strong communication skills, customer service experience, problem solving skills, ability to work under pressure, team player, and empathy.
What visa requirements are there for this job?
Candidates must have a resident visa or a permanent visa.
IQVIA
Advanced analytics and clinical research services
About IQVIA
IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.
Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees