Contact Center Analyst - German Speaking at IQVIA

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, PharmaceuticalIndustries

Requirements

College certificate or equivalent experience
Previous experience in a Call Center with technology support or clinical is a plus
Knowledge of Pharma industry is a plus
English - Professional proficiency
Fluent in German - Mandatory
Windows Operating System
Microsoft Office
Strong Communication Skills
Customer service experience
Problem solving skills
Ability to think logically
Ability to work under pressure
Team player
Ability to learn quickly
Empathy
Thorough
Methodical
Must have a resident visa or a permanent visa

Responsibilities

Providing information and follow up to incoming calls and emails per project direction
Administering informed consent verbally or online
Following up with patients and or Healthcare Practitioners as per protocol
Collecting and entering data in the study electronic data capture system (EDC) per protocol
Recognizing and escalating any adverse events or side effects from medication according to protocol
Resolving any data queries
Maintaining investigator site file as necessary
Facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals
Support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone

Skills

German

English

Microsoft Office

Windows Operating System

Customer Service

Call Center

Electronic Data Capture

Problem Solving

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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