Consumer Credit Loan Specialist at Fifth Third Bank

Grand Rapids, Michigan, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Full-time availability
Ability to provide accurate, clear, and concise information via phone and email
Expertise in reviewing and validating complex underwriting stipulations
Knowledge of personal and business tax returns, income documents, and vendor documents (title, appraisal, flood, verification of employment, etc.)
In-depth, expert knowledge of equity and non-equity lending products, procedures, policies, and services
Ability to work independently to research, resolve issues, and interpret bank policies and procedures
Skills in data analysis and clearing credit/non-credit conditions per delegated authority
Consistently meet quality, handle time, and aux/adherence standards

Responsibilities

Perform pre-underwriting and processing duties for consumer equity and non-equity loan applications
Proactively contact customers to collect documents (e.g., income documentation, trust information)
Evaluate loan documentation, review income documents, analyze data, and clear conditions
Translate internal communications to customers professionally, accurately, and timely
Act as active liaison between clients, underwriting, and financial centers
Actively manage pipeline of consumer loan applications, updating files and systems
Field inbound calls from internal and external customers
Maintain high level of customer service through proactive communication with borrowers and loan originators
Serve as escalation point for questions on documents needed for loan products
Ensure accurate, complete, and timely loan data entry in processing and underwriting systems
Support retail business partners with consumer loan applications
Accurately enter issues into CIT for routing, tracking, and resolution per complaint processes
Respond to complex questions from banking centers on products, systems, and procedures
Complete call tracking and support documentation as required
Act as Trusted Advisor, educating customers and bankers
Mentor and train less experienced Loan Specialists
Assist with training and onboarding of new Loan Specialists
Serve as Consumer Lending Representative in reviewing procedure updates

Skills

Loan Processing

Underwriting

Credit Analysis

Income Verification

Customer Service

Phone Interaction

Email Communication

Data Analysis

Risk Management

Loan Documentation

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

Land your dream remote job 3x faster with AI

Try Jobo Free