Compliance and Documentation Coordinator (USA Healthcare) - Remote at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, EducationIndustries

Requirements

Excellent verbal and written communication skills (must be comfortable speaking with US-based school contacts and families)
Strong organization and attention to detail
Reliable follow-up and time management abilities
Prior experience in administration, compliance, or coordination is advantageous
Comfortable using Google Sheets and online document systems
Reliable internet connection: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
Reliable power backup solution to manage load shedding and power outages
Quiet workspace for calls
Ability to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings)

Responsibilities

Prepare and manage Provider Information Packets (PIPs) for assigned ABA technicians/therapists
Confirm documentation requirements with schools, districts, or families
Review and collate all necessary materials (background checks, licenses, IDs, etc.)
Coordinate with the onshore HR team to obtain missing documents
Track and update progress in a Google Sheet (in progress, submitted, approved)
Ensure each packet is completed and submitted within two business days of assignment
Support process improvements to create better visibility and tracking systems

Skills

Key technologies and capabilities for this role

Documentation ManagementComplianceCommunicationOrganizationFollow-upAdministrative CoordinationCustomer Service

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote working role with no office requirements.

What are the working hours for this role?

The role requires working EST hours Monday to Friday from 9am to 6pm EST, which is 15h00 to 24h00 South African time (subject to change with daylight savings). You will also need to work on both South African and US public holidays.

What skills are required for this position?

The role requires excellent verbal and written communication skills, strong organization and attention to detail, reliable follow-up and time management abilities, comfort using Google Sheets and online document systems, plus a reliable internet connection and quiet workspace.

What are the technical requirements for working remotely?

A fixed fibre line with a minimum speed of 25 Mbps (upload & download) supporting a wired Ethernet connection is mandatory, along with a reliable power backup solution to manage load shedding and power outages. Applicants without these cannot be considered.

What makes a strong candidate for this role?

Candidates with prior experience in administration, compliance, or coordination, combined with excellent communication skills and comfort speaking with US-based contacts, stand out. Strong organization, attention to detail, and reliable follow-up are essential.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees