Complex Claims Adjuster (12 month FTC) at AIG

Croydon, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Previous Accident & Health or Personal Accident claims experience
Policy language skills enabling accurate and consistent policy wording interpretation
A basic knowledge of legal/regulatory and litigation procedural requirements
Strong verbal and written communication skills
Time management – ability to handle multiple priorities, organize work, and meet deadlines
Attention to detail and the ability to problem solve
Strong customer service and negotiating skills

Responsibilities

Handle and investigate all complex claims allocated in accordance with agreed internal service levels, best practice requirements, and against policy conditions
Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex claims
Promote compliance with best practice for all aspects of claims assessment within personal accident, adhering to specific procedures and processes
Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling, reinforcing the FCA and internal Complaints procedures
Proactively identify and review suspect/fraudulent claims using key fraud indicators

Skills

Key technologies and capabilities for this role

Claims HandlingPersonal Accident ClaimsPolicy InterpretationRegulatory ComplianceFraud DetectionNegotiationCustomer ServiceTime ManagementProblem SolvingAttention to Detail

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite.

What is the salary for this Complex Claims Adjuster position?

This information is not specified in the job description.

What experience and skills are required for this role?

Previous Accident & Health or Personal Accident claims experience is required, along with policy language skills, basic knowledge of legal/regulatory requirements, strong communication skills, time management, attention to detail, problem-solving, customer service, and negotiating skills.

What is the company culture like at AIG?

AIG values in-person collaboration and encourages a connected environment for team members and clients.

What benefits are offered for this position?

A comprehensive benefits package focused on health, wellbeing, and financial security is offered, though details are not provided.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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