Sr. Specialist, Complaints Management
SantanderSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries
Requirements
Candidates should have experience in resolving complaints or customer disputes within a regulated environment. An aptitude for investigating, analyzing, problem-solving, and dispute resolution is essential. The ability to self-manage a varied and complex caseload is also required, along with skills in identifying best contact mechanisms for customers and prioritizing cases effectively.
Responsibilities
The Complaints Officer will investigate and resolve complex customer interactions. They will build relationships with customers and other departments to understand customer friction points and make fair, objective decisions. The role includes ensuring that all complaints are resolved promptly, investigated diligently, and that feedback is provided to improve service.
Skills
Complaint Resolution
Dispute Resolution
Investigation
Problem-Solving
Communication
Customer Service
Caseload Management
Prioritization
Lendtable
Provides credit lines for retirement contributions
About Lendtable
Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees
Risks
Rising interest rates may increase Lendtable's cost of capital.
Increased competition from fintech startups could erode Lendtable's market share.
Regulatory scrutiny on retirement-focused financial products could impact Lendtable.
Differentiation
Lendtable offers unique credit lines for 401(k) and ESPP contributions.
The company targets employees of Fortune 500 companies for its services.
Lendtable's model allows wealth-building without reducing take-home pay.
Upsides
Increased employer interest in financial wellness boosts demand for Lendtable's services.
SECURE 2.0 Act encourages higher retirement savings, benefiting Lendtable.
Growing ESPP offerings align with Lendtable's focus on stock purchase plans.
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