Complaints Officer at Lendtable

England, United Kingdom

Lendtable Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries

Skills

Key technologies and capabilities for this role

Complaint ResolutionDispute ResolutionInvestigationProblem-SolvingCommunicationCustomer ServiceCaseload ManagementPrioritization

Questions & Answers

Common questions about this position

What is the salary for the Complaints Officer position?

This information is not specified in the job description.

Is this a remote or hybrid role?

The position is hybrid.

What skills are required for the Complaints Officer role?

Required skills include experience in resolving complaints or customer disputes in a regulated environment, aptitude for investigating, analyzing, problem-solving, and dispute resolution, excellent communication skills, ability to self-manage a varied and complex caseload, and prioritizing cases effectively.

What is the company culture like at Lendable?

Lendable is a rapidly growing fintech with over 500 people, recognized as a UK unicorn, profitable, backed by top investors, and focused on making consumer finance amazing while expanding into UK and US markets.

What makes a strong candidate for this Complaints Officer position?

A strong candidate has experience resolving complaints in a regulated environment, strong problem-solving and analytical skills, excellent communication, and the ability to manage and prioritize a complex caseload effectively.

Lendtable

Provides credit lines for retirement contributions

About Lendtable

Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees

Risks

Rising interest rates may increase Lendtable's cost of capital.
Increased competition from fintech startups could erode Lendtable's market share.
Regulatory scrutiny on retirement-focused financial products could impact Lendtable.

Differentiation

Lendtable offers unique credit lines for 401(k) and ESPP contributions.
The company targets employees of Fortune 500 companies for its services.
Lendtable's model allows wealth-building without reducing take-home pay.

Upsides

Increased employer interest in financial wellness boosts demand for Lendtable's services.
SECURE 2.0 Act encourages higher retirement savings, benefiting Lendtable.
Growing ESPP offerings align with Lendtable's focus on stock purchase plans.

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