Complaints & Disputes Administrator, Pacific at AIG

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Awareness of Australia and New Zealand regulatory frameworks, particularly related to complaint handling (highly preferred)
Highly organized and detail-oriented to ensure timely and efficient processes in compliance with strict internal and regulatory timeframes
Excellent communication skills, both written and verbal
Effective time management with ability to multi-task and prioritise to meet varying tasks and deadlines
Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels and provide recommendations on process improvements
Self-managed and motivated with a proactive and 'can-do' attitude, demonstrates effective problem solving, and is solutions focused even when working under pressure

Responsibilities

Own the intake of customer complaint and dispute correspondence to ensure timely logging, coding, and assignment in the complaint management system
Maintain the relevant complaints mailboxes, keeping them organized with timely routing to the correct teams
Monitor daily reports to track internal/external adherence to the AIG complaint handling procedures/regulations
Monitor daily reports to identify data quality issues and communicate remedial actions to relevant teams to address data issues at the source
Coordinate lessons learned and training sessions to improve the quality of our business processes and data
Perform other administrative tasks to manage diary reports and take minutes for key meetings
Support the Pacific Complaints Manager on various initiatives and ad-hoc projects, where required

Skills

Key technologies and capabilities for this role

Complaint ManagementRegulatory ComplianceData MonitoringAdministrative SupportReport TrackingMailbox ManagementProcess ImprovementTraining Coordination

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

AIG values in-person collaboration as a vital part of its culture, so the team is asked to work in-person. The role is focused on the Pacific region, specifically supporting Australia and New Zealand.

What skills are required for the Complaints & Disputes Administrator role?

Key requirements include awareness of Australia and New Zealand regulatory frameworks for complaint handling, high organization and detail-orientation, excellent written and verbal communication skills, effective time management with multitasking ability, and strong team collaboration with a proactive problem-solving attitude.

What does the company culture emphasize at AIG?

AIG values in-person collaboration as a vital part of its culture and promotes a team environment where employees contribute effectively with stakeholders.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Complaints & Disputes Administrator role?

Strong candidates are highly organized, detail-oriented, have excellent communication skills, can manage time effectively while multitasking, work well in teams, and show a proactive, solutions-focused attitude under pressure, preferably with awareness of AU/NZ complaint handling regulations.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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