Account Executive
MentoSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, CoworkingIndustries
Requirements
- Based in San Francisco (full-time, report to building each day)
- Ability to conduct scheduled quarterly conversations with owned accounts and regular check-ins with all members
- Skills in anticipating and personalizing member and guest experiences using collected information
- Experience following up in person with members on negative feedback (e.g., bad ratings, poor tickets, Medallia responses)
- Knowledge of issue resolution models and severity scales to meet member needs
- Ability to review feedback for improvements and implement proactive changes
- Capability to support front desk coverage during business hours
- Proficiency in conducting pre-move-in meetings, new member orientations, and curating onboarding materials
- Skills in performing move-out interviews
- Ability to conduct building tours for VIPs, prospective members, and hand-off sales leads
- Experience providing feedback on event programming and evaluating events
- Capacity to set up and host weekly social events and execute value-driving events
- Skills in promoting events (e.g., creating and posting posters)
- Knowledge of building operational requirements (e.g., elevators, HVAC)
- Ability to conduct morning walkthroughs, escalate issues, and communicate policies/procedures
- Capability to manage building energy, music levels, and activations
Responsibilities
- Complete scheduled quarterly conversations with owned accounts to maximize membership value and check in regularly with all members
- Anticipate member and guest needs to enhance and personalize their experience
- Follow up in person with members who submit bad ratings, poor tickets, or negative Medallia responses
- Follow issue resolution model using severity scale and ensure solutions meet member needs
- Review all Medallia responses to identify improvements and implement proactive changes
- Support front desk coverage schedule as needed for consistent business hours coverage
- Conduct pre-move-in meetings for new accounts and complete New Member Orientation process
- Curate onboarding materials (e.g., welcome notes, FAQ guides) for move-in day
- Conduct move-out interviews to understand departing members' experience
- Conduct building tours for Sales team-set VIPs or prospective members
- Alert Growth Team on member requests for growth-related conversations (e.g., move-outs, extensions, transfers)
- Hand-off prospective member sales (walk-ins, current members, guests) to sales contacts
- Provide feedback on event programming types based on member makeup and evaluate events
- Set up and host weekly social events to build community and execute Events team value-driving events
- Distribute event promotion info, including creating/posting weekly and individual event posters
- Ensure building-specific operational requirements are met for events
- Conduct morning walkthroughs to address issues and escalate recurring ones
- Know, explain, and communicate WeWork policies/procedures; update members on issues via email, in person, or broadcast
- Manage building energy, ensuring appropriate music levels and activations by daypart and occasion
Skills
Community Management
Event Planning
Customer Engagement
Member Retention
Issue Resolution
Medallia
Networking
Hospitality
Feedback Analysis
WeWork
Provides coworking and office space solutions
About WeWork
WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.
New York City, New YorkHeadquarters
2010Year Founded
$12,795.1MTotal Funding
IPOCompany Stage
Social Impact, Real EstateIndustries
5,001-10,000Employees