Coffee Equipment Service Technician at Odeko

Eliot, Maine, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Service, Coffee EquipmentIndustries

Requirements

Reliable, accountable, and professional demeanor under high pressure situations
Proficiency with tools, machinery, electricity, and plumbing
Ability to read schematics (preferred)
Previous coffee industry/mechanical experience (preferred)
Strong attention to detail, problem-solving abilities, and communication skills
Desire to share knowledge and ability to teach others
Ability to carry and transport up to 60 lbs repetitively, participate in physical activity moving equipment around and working in tight spaces, sit or stand for extended periods
Ability to work independently with little supervision and effectively collaborate with team
Basic computer software experience (Outlook, Word, Excel, etc.)
Availability to occasionally work weekends, on call hours, and longer than standard eight-hour shifts
Valid and current driver’s license issued within the United States, no major violations in the past 3 years, and ability to drive a company vehicle
Ability to read, write, understand/speak English

Responsibilities

Drive to customer locations to troubleshoot and repair coffee equipment on site
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations
Identify damage, mechanical defects, electrical failures, and water leaks
Troubleshoot and repair damage or defects
Maintain a log of all found issues
Maintain part inventory levels in company-provided service vehicle
Serve as the face of the company by providing a positive, professional demeanor and image
May perform other duties as assigned
Adhere to any and all safety protocols including vehicle monitoring programs
Observe and abide by all company policies

Skills

espresso machine repair

troubleshooting

preventative maintenance

equipment installation

electrical repair

water filtration systems

service vehicle inventory

Odeko

Streamlines operations for independent coffee shops

About Odeko

Odeko offers a dashboard that helps small businesses, particularly independent coffee shops, manage their operations more effectively by simplifying ordering and vendor management, saving clients about 10 hours a week. The company reduces carbon emissions by 66% through consolidated deliveries and helps clients save 21% on goods, potentially increasing their annual profits by 5%. Unlike competitors, Odeko focuses on empowering small to medium-sized businesses with a subscription-based service tailored to their needs. The goal is to enhance customer success while promoting sustainability and operational efficiency.

New York City, New YorkHeadquarters

2019Year Founded

$265.6MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Consumer GoodsIndustries

51-200Employees

Benefits

Competitive salaries

401K

Equity opportunities

Comprehensive and affordable medical, dental, and vision benefits. HSA, FSA available

Fitness benefits

Wellness programming

Unlimited vacation

Paid gender neutral parental leave

Fully remote team

Stipend for WFH set-up

Employee Resource Groups

Actively growing D&I initiatives

Bi-annual reviews

Professional growth stipend

Personal growth programming

Risks

Emerging competitors like Dripos threaten Odeko with integrated solutions.

Ghost kitchens may shift market dynamics, impacting Odeko's traditional clients.

Reliance on third-party collaborations poses risks if partnerships underperform.

Differentiation

Odeko offers a unique all-in-one dashboard for small business supply chain management.

The platform reduces carbon emissions by 66% through consolidated deliveries.

Odeko's leadership includes experienced professionals from Starbucks and WeWork.

Upsides

Odeko's $53M Series D funding supports further expansion and innovation.

Expansion into Miami, Portland, and Dallas shows a successful growth strategy.

Partnerships with Tiny Mile and Espresso State of Mind enhance service offerings.

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