Q2

Cloud Engineer

Austin, Texas, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Cloud Operations Engineer

Position Overview

  • Location Type: Hybrid
  • Employment Type: Full Time
  • Salary: Not specified
  • Description: Q2 is seeking a Cloud Operations Engineer to join a team transitioning Q2’s 22 million Online Banking users to the cloud via AWS. Initially, the role will focus on Data Center technologies, such as networking, routing switches, and firewalls. As Q2 continues its migration to the cloud, the role will evolve to include more cloud-related work, primarily in AWS and Azure. This role involves supporting production systems delivering Q2’s Online and Mobile banking solutions to financial institutions and collaborating to restore services, investigate root causes, and implement solutions.

Requirements

  • Experience in Data Center technologies (networking, routing switches, firewalls)
  • Desire to grow cloud expertise (AWS and Azure)
  • Ability to provide real-time support for critical service disruptions
  • Strong collaboration skills across business and technology teams
  • Experience analyzing environments and identifying performance improvements
  • Experience with incident response and post-mortem analysis
  • Excellent verbal and written communication skills

Responsibilities

  • Support production systems delivering Q2’s Online and Mobile banking solutions.
  • Collaborate with team members to quickly restore services and investigate root causes of issues.
  • Maintain and improve production cloud environments as part of the Data Center to Cloud migration.
  • Work closely with the Incident Response Team to perform post-mortem analysis.
  • Proactively analyze environments to identify opportunities for performance improvements and operational efficiency.
  • Use a wide range of tools to identify and resolve software bugs or misconfigurations.
  • Recommend process improvements and create detailed process documentation.
  • Educate others and improve processes, leveraging both technical and communication skills.

Application Instructions

  • Not specified in the provided text.

Company Information

  • Company: Q2
  • Mission: Build strong, diverse communities by strengthening their financial institutions.
  • What Makes Q2 Special:
    • Passionate about its people and mission.
    • Celebrates employees through awards and events (e.g., “Circle of Awesomeness,” Dodgeball for Charity).
    • Invests in employee growth through learning, mentorship, and mobility.
    • Fosters a collaborative and fun work environment.
  • Products: Mobile banking platform and technology solutions for financial institutions and fintech clients.
  • Number of Users: 22 million
  • Number of Financial Institutions/Fintech Clients: 1,300

Skills

Data Center technologies
Networking
Routing switches
Firewalls
AWS
Azure
Incident response
Performance analysis
Troubleshooting
Process documentation
Collaboration
Communication

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters
2004Year Founded
$40.1MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.
Rapid technological changes may outpace Q2's innovation capabilities.
Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.
Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.
Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.
Integration with AI platforms like Personetics enhances personalized customer engagement.
Q2's platform helps financial institutions grow deposits without relying on interest rates.

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